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Apprentice Customer Service Assistant Howan Limited

Howan Limited are looking to recruit an apprentice. The Apprentice Customer Service Assistant will help monitor all customer enquiries and appointments for the company.

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Closing date: 20 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday from 08:30-17:00 with 30 minutes for lunch per day.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    23 Sep 2021

  • Date posted

    02 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:

  • Assist with taking a booking in leads for the sales consultant
  • Complete order inputting to CRM
  • Raising service call paperwork for customers and booking appointments
  • Contacting customers to book in customer installations
  • Dealing with customers visiting the showroom
  • Completing Customer Contracts

Requirements and prospects

Desired skills

  • Computer Skills
  • Good Communicator
  • Well Organised

Personal qualities

  • Hard Working
  • Willing to Learn
  • Reliable

Desired qualifications

English GCSE grade C/4 or above or equivalent preferred but not essential.

Future prospects

Potential for a full time role upon completion of the apprenticeship. 

Things to consider

You will be working in a fast moving business with customers and tradesman. 

Please be aware this is an apprenticeship. 

Please consider how you will travel to and from work each day. 

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

We are a family run business, serving Hereford and beyond since 1987. We provide a wide range of Windows, Doors and conservatories 


Howan Limited


Hereford Trade Park, Holmer Road



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Training provider


Applications for this apprenticeship are being processed by Riverside Training Ltd

  • Level 2 Customer Service Practitioner 
  • Any Job Specific Training 
  • Functional Skills (if required) 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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