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Customer Service Apprentice MIDLAND IMPROVEMENTS LTD

This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-established company.

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Closing date: 15 Mar 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shop is open 7 days a week. Days to be negotiated at interview.

    Total hours per week: 37.00

  • Expected duration

    56 weeks

  • Possible start date

    16 Mar 2022

  • Date posted

    02 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include (but not be limited to):

  • Speaking to customers on a day to day basis
  • Data input
  • Retrieving information across a range of sources
  • Answering telephone, taking messages
  • Updating information onto our software
  • Carrying out quotes
  • Booking appointments
  • Managing customer enquiries
  • Converting customer enquiries into bookings using a range of influencing, sales and listening skills
  • General admin tasks including archiving, photocopying, filing etc
  • Generating communications with customers such as official letter

Requirements and prospects

Desired skills

  • Good listening skills
  • Good communication skills
  • Good IT skills/knowledge of general office packages

Personal qualities

  • Ability to work on your own initiative
  • Good timekeeping

Desired qualifications

GCSEs at grade A-C/9-4 (or equivalent)

Future prospects

Employment with the company

Things to consider

The shop is open 7 days a week so you could be expected to work some Saturday's & Sunday's

About the employer

Floors and More is a family owned business with over 25 years’ experience in the flooring industry.  Established in 2019, our Floors and More store is the latest addition to our flooring and home improvements business.




Stourbridge Road



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Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Laura Malpass 07496568668

  • NVQ Level 2 in Customer Service Practitioner
  • Functional Skills if required
  • 20% Off the job learning

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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