Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Administration Apprentice Heatherbrook Surgery

This is an exciting new apprenticeship opportunity to join our team at Heatherbrook Surgery as an Administrator. We are looking for an individual who takes pride in where they work, uses their own initiative, and has a flexible attitude with a willingness to learn.

Sign in to apply

Closing date: 23 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    25 Sep 2021

  • Date posted

    01 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The successful candidate will be working within a friendly team, with full support and training.

Your duties will include, but not be limited to, the following:

  • Administration tasks
  • Research Administration
  • Assisting with projects
  • Booking, amending, and cancelling patient appointments
  • Processing repeat prescription requests
  • Scanning and logging incoming mail
  • Ensuring patient notes are updated on the computerised and manual filing system
  • Providing general support to the administration and reception team
  • Filing and photocopying

Requirements and prospects

Desired skills

  • Excellent communication skills both verbal and written
  • IT skills
  • Outstanding customer service skills
  • Excellent telephone manner
  • Organisational skills with the ability to multi-task and prioritise

Personal qualities

  • To have a willingness and ability to learn from others, take instruction and carry out instructions in a professional manner
  • To understand the importance of timekeeping and deadlines
  • Commitment to undertake and successfully complete the apprenticeship programme
  • Can demonstrate the ability to be professional in matters of confidentiality, security, integrity, honesty, conduct, performance, and attendance
  • Ability to treat colleagues and visitors with respect and dignity
  • Able to use initiative and be assertive as and when the situation requires
  • Flexible and reliable
  • To be able to work with others in the team
  • Smart and professional appearance relevant for a business setting

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desired but not essential.

Future prospects

We really value our people and pride ourselves on our loyal team. We genuinely see this as a career opportunity for the right candidate. Our past apprentices are now in full-time posts and we hope that this apprentice will continue to learn and grow at Heatherbrook Surgery.

About the employer

Heatherbrook Surgery based in Leicestershire, is part of Willows Health who provide a wide range of NHS services, from everyday treatments and clinics to many specialist areas.


Heatherbrook Surgery



Astill Lodge Road



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Heart of England Training Ltd


Emma Stead 01788 820132

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.