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Customer Service Apprentice Polar Krush Ltd

On a daily basis we liaise with our customers mainly for technical assistance in attempt to diagnose/repair issues over the phone or planning in engineer visits.

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Closing date: 05 Feb 2022

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday - 08:45am – 5:15pm 1 x 15min morning break, 1 x 30min Lunch Break, 1 x 15min afternoon break

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    11 Mar 2022

  • Date posted

    28 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001718141

  • Positions

    1 available

  • Handling inbound calls from customers and dealing with queries that come through to a high standard
  • Making outbound calls to customers and potential customers
  • Technical assistance from customers and potential customers regarding any of our products or systems in attempt to diagnose/repair issues over the phone or planning in engineer visits.
  • Admin Duties including filing, spreadsheet data entry, photocopying and any other duties that may need to be carried out

Requirements and prospects

Desired skills

  • Computer
  • Technical
  • Customer Service 

Personal qualities

  • Friendly
  • Motivated

Desired qualifications

GCSE maths & English at 9-4, A*-C or Eqivalent

Future prospects

Possibility of a full time postion within the Customer Sevice Team on the successful completion of the apprenticeship

Things to consider

  • Working on computer mainly
  • Handling calls
  • Working in office environment

About the employer

Polar Krush has been one of the Europe's leading suppliers of free on loan iced drinks machines, as well as great quality juices and juice drinks. They also supply premium pure fruit juices to the hotel, healthcare and education sectors through its Green Juice brand.

Employer

Polar Krush Ltd

Address

Unit 10

Wansbeck Business Park, Rotary Parkway

Ashington

NE63 8QW

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Training

Training provider

SUNDERLAND COLLEGE

Applications for this apprenticeship are being processed by Northumberland College

Customer Service Practitioner L2 Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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