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Apprentice Customer Service Practitioner Larwood Health Partnership

An exciting opportunity to work for our fantastic NHS! We work across 5 different practices and require a Customer Service Practitioner to provide support across our 5 sites.

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Closing date: 25 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 9am-5.30pm

    Total hours per week: 37.00

  • Expected duration

    12 months

  • Possible start date

    02 Oct 2021

  • Date posted

    01 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

To provide an efficient administrative role to the teams and responsive telephony/reception service to the patients and the Primary Health Care Team and undertake related administration tasks.

  • Filing
  • Answering queries from staff and visitors
  • Accurate data entry
  • Adhering to confidentiality guidelines at all times

Requirements and prospects

Desired skills

  • Communicate effectively with other team members and patients
  • Initiative
  • Common sense
  • Good written and verbal skills
  • Good customer service skills

Personal qualities

  • Assertive
  • Committed to the role
  • Good communication skills and ability to communicate with colleagues and patients
  • Driven and a quick thinker
  • Bubbly personality

Desired qualifications

5 GCSE’s grade C/4 or above or equivalent, including maths and English are required.

Future prospects

After successful completion of the Apprenticeship you will have the opportunity to progress with lots of further learning to develop.

About the employer

We are a local NHS GP Practice based over 5 sites delivering first class service to our patients and staff through the NHS and we have been given an outstanding by CQC. Through our practice we thrive on giving the best possible support and guidance to all our patients and have an exciting new opportunity for an Apprentice Customer Service Advisor to join our friendly team.


Larwood Health Partnership



Larwood Avenue


S81 0HH

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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

  • Customer Service Practitioner Level 2 Intermediate Level Apprenticeship

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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