Apprentice - Retail Travel Services (Chichester) Hays Travel Ltd

Working towards an NVQ level 3 in Travel Services, we will support your development through a structured programme which will help your product knowledge, customer service and selling skills enabling you to grow in confidence and reach your full potential.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hours per week over 5 days

    Total hours per week: 37.50

  • Apprenticeship duration

    24 months

  • Possible start date

    01 Nov 2017

  • Date posted

    09 Jan 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills. You will learn how to adapt to working within a fast paced sales environment, gain travel product knowledge and develop confidence and flare which will enable you to meet customer’s needs.

This apprenticeship is perfect to develop your interest in travel. Working in the sales division requires hard work, excellent customer service skills and a firm grasp on product knowledge.

With a positive and results driven attitude, you will recommend a range of holiday experiences, ancillary and insurance products with a view to achieving your individual and team sales targets.

You will also be focused towards completing the apprentice programme with the determination to be successful in your role.

Requirements and prospects

Desired skills

Our Apprenticeship programme will help you to develop a variety of skills however we are looking for people who have good communication and organisational skills with an enthusiasm and a positive approach to working in a customer facing sales environment.

Personal qualities

You should have a genuine passion for travel, be sociable, enthusiastic and helpful with a real commitment to learning about the business.

Qualifications required

Ideally, we look for GCSE (or equivalent) grades A – C including Maths and English however as you will be continuing your education with us, an opportunity through the functional skills unit of the Apprenticeship will be an option to achieve the equivalent grades if you don’t already possess these grades. It would also be quite useful if you are well travelled or have a qualification relevant to the industry however, this is not essential.

Future prospects

Our apprenticeship programme will provide you with skills and knowledge that you be able to use across a wide range of jobs and industries.

At Hays Travel, we encourage our employees development and therefore have a lot of internal opportunities for progression widely available to those who want to climb the career ladder. We have a lot of successful Managers who started their careers at an apprentice level and we are very proud with what they have achieved in their careers so far.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

In 2015, Hays Travel were awarded the prestigious Investors In People Gold status. That same year, Hays Travel were also named winners at the Agent Achievement Awards. In 2013 we were a finalist in the ‘large employer’ category of the North East Region Apprenticeship Awards for the second year running and received a highly commended award for our commitment to our apprenticeship programmes.

As we're constantly expanding, we're always looking for people to join the team. People who, like us, are passionate about the industry. People who want to enjoy the rewards of their work and want to share in the success of a company which continues to go from strength to strength and very importantly, people who enjoy working for a relaxed, friendly and fun, family organisation.

So, if you have a genuine passion for travel, are enthusiastic and enjoy working with people, then come and join us and you'll enjoy the relaxed, friendly culture, be given the opportunity to train and progress your career within the company and will always be rewarded for your hard work.


Hays Travel Ltd


46 South Street


PO19 1DS

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Training provider

The Apprenticeship programme is operated internally by Hays Travel with our own experienced and accredited training centre. The award winning programme gives you the chance to earn while you learn and take the first steps towards reaching your full potential of becoming a first class travel agent. 

You will learn about the travel and tourism industry by becoming proficient in worldwide geography, selling and promoting products to a variety of customers and understanding the systems used to perform your job with confidence.

As well as in-house training sessions, you will be visited regularly by our Training Assessors to monitor your work and to make sure that you are enjoying the programme and benefit from it. You will also attend specialised day-release training sessions, which are held regionally and this gives you the opportunity to meet Apprentices from other branches and departments.  Upon completing the Apprenticeship you will have gained an NVQ level 2 and 3 in travel services plus invaluable work experience.

Apprenticeship framework

Travel Services

Training provider


Applications for this apprenticeship are being processed by Hays Travel Ltd


Daniel Armstrong

Employer's Application Instructions

Candidates should apply by completing the online application form found on the Hays Travel website. If you are unable to complete the online application, please contact the recruitment team on 0191 5106311 to receive an application form by post. CV's will not be accepted for this vacancy.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017