Junior Estate Agent Apprentice IDASONS LIMITED
A new and exciting opportunity has arisen to work as a Property Negotiator. You will be part of a successful and polished team of driven individuals. An interest in Lettings, sales or property is preferred As well as large financial rewards, in return, we will help develop your career as an Estate Agent.
Closing date: 30 Sep 2021
Total hours per week: 40.00
Possible start date
05 Oct 2021
27 May 2021
Level 2 (GCSE)
Key responsibilities include, but not limited to:
- Liaising with potential clients about their property over the phone, by email and face to face
- Arranging and conducting viewing appointments
- Servicing a database of potential clients on a regular basis
- Handle daily applicant enquiries via email, phone and face to face, ensuring accurate details are registered
- Continuously looking for new opportunities for the business
- Keeping up to date with trends in the local residential property market
Requirements and prospects
- Strong attention to detail
- Strong organisational skills
- Proficient in IT skills
- Ability to work well under pressure
- Strong communication skills in both written and oral
- Willingness to learn
- Strong work ethic
- Ideally, GCSEs in maths and English at least a grade C (4) or equivalent
- Full clean driving license due to the nature of the role
- As well as large financial rewards, in return, we will help develop your career as an Estate Agent
Things to consider
This is a fast paced role requiring someone with determination and drive. The role offers the minimum Apprentice wage however there is an opportunity to earn commission.
- Please have a CV prepared on a word document
- Do you hold a current full driving licence?
- An apprenticeship and employer requires any potential candidate to be dedicated, please consider this before applying
- Vacancy is for an immediate start, please consider this if you are still in education
- Please DO NOT contact the employer directly
- The closure dates are for a guideline only and the vacancy may close prior to the dates advertised. How far do you live from the business and please detail how long it will take to travel?
- Do you have a current CV on a word document?
About the employer
Idasons is a full-service estate and letting agency. We source and manage properties across the UK for clientele from all over the world. Specialising in the London Docklands, but with expertise throughout London
GATEWAY TRAININGCONSORTIUM LTD
Applications for this apprenticeship are being processed by Gateway Training Consortium Limited
The Junior Estate Agent (level 2) will be able to acquire the fundamental skills for the commercial and residential property sales industry. This in turn will give them the capability for further career progression on completion of the apprenticeship. This career progression can be either with their existing employer or within the industry in general. It will also enhance their ability to undertake further qualifications.
Professional Knowledge - Knowledge - What is required?
- Be aware of the basic principles of rebuilding costs, selling, marketing (including use of social media) and marketing advice, local market information, different methods of sale and a basic understanding of lettings and investments, RICS property measurement standard, and market valuation. Rudiments of different types of valuation i.e. lending, insurance and market, researching property values, lettings, observational challenges/powers, yields and investment values
- A general understanding of: Estate Agents Act (1979), Consumer Protection from Unfair Trading Regulations (2008), Consumer Rights Act (2015), Business Protection from Misleading Marketing Regulations (2008), Business Protection Regulations (2008), Stamp Duty and Land Tax, Trades Description Act (1972), Proceeds of Crime Act (2002), Landlord and Tenant Act (1954), Auctioneers Act (1845) etc. and understand Primary Authority Responsibility. Principles underpinning tenure, service charges, ground rent, shared ownership, accounting procedures and handling client’s money, illegal practices and role of trading standards
- How to undertake basic research, including portals, and databases such as Rightmove and Zoopla. Knowledge of Land Registry, layers of marketing and self-presentation
Construction and defects:
- Basic knowledge of traditional and non-traditional building construction terminology, knowledge of the most common defects in traditional buildings such as subsidence, damp etc.
- Awareness of the basic principles of planning, including the role of national and local government, building regulations and planning, outline and detailed planning consent, highways, building control (including conversions and extensions), permitted development, listing, change of use and use class order and conservation areas
Methods of sale:
- Private treaty, public and private auctions, informal and formal tender and the relevant legal requirements
- Principles, policies and practices of the organisation in term of customer care, complaints handling, employee code of conduct, team working, risk assessment, personal safety, safeguarding and business communications. Also have some knowledge of the organisations business plan, organisation values, the range of services available to customers, team targets, Key Performance Indicators and understand how their role fits in within the organisation
Professional Skills - Skills - What is required?
- To demonstrate an understanding of the competitive marketplace and commerciality of Estate Agency, innovation, recognising opportunities and referrals
- To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting
- To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition
- Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette
- Appropriate use of social media sites, i.e. Facebook, Twitter, LinkedIn and smartphone applications
Tools and equipment:
- Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices
- To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs
- To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation
- Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls
- Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages)
Professional Behaviours - Behaviour - What is required?
- Demonstrate a responsive approach to customer needs and awareness of the organisation’s impact on customers and their lives. To show professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation; reliability; dependability; trust; integrity and moral character. To understand industry codes of practice in relation to conflicts of interest
- To present the company, oneself and the profession in the best possible light. To have an understanding of how the role fits in within the company structure. To be able to converse appropriately with customers, colleagues and professionals, forwarding enquires as necessary. Apply appropriate principles of customer care
- To be able to take timely and responsive action to instructions given, with the aim of being able to work independently
- To take responsibility for their own personal development, safety and training. Act as an ambassador for the organisation and profession as a whole. Meets personal and work commitments and the expectations of others. Demonstrate good timekeeping and consistency, as well as self-presentation
Adaptability - Demonstrate willingness to accept fast changing priorities and work patterns.
Duration - Minimum 12 months.
Level 2 English and maths.
Apprentices need to achieve level 1 English and maths and take the test for level 2 prior to taking their end point assessment.
Professional Body and Progression - Apprentices who successfully complete this apprenticeship may be eligible to apply for student membership of the following:
- NAEA Property mark (now incorporating the professional bodies formerly known as National Association of Estate Agents, Institute of Commercial and Business Agents and National Association of Valuers and Auctioneers)
Junior estate agent
Level 2 (GCSE)
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