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Guest Services Apprentice Kings Gap Court Hotel

Fantastic opportunity to learn and work with the experienced team at Holiday Inn Express at Hoylake. They are searching for a professional, trustworthy Guest Services Apprentice who would enjoy work in an exciting, fast-paced hotel environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Sunday - shifts given in advance - Shifts are 7.00am - 3.00pm and 2.00pm - 10.00pm

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    07 Jun 2022

  • Date posted

    27 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Some key duties of the Guest Service Apprentice:

  • To be a point of contact for all hotel guests and to deal with all situations in a polite and courteous manner
  • To check guest in and out of the system quickly and efficiently
  • To answer the phones
  • To ensure public areas are clean and tidy after last guest retires and returned to standard layout
  • To ensure that the hotel has the correct information and requirements for all guests as they check in
  • To be knowledgeable about the local area, attractions, directions and facilities and to supply this information to guests on request
  • To maintain hygiene standards at all times whilst cleaning any areas in your department
  • To maintain personal hygiene standards at all times
  • To support the delivery of breakfast to guests within the hotel

Requirements and prospects

Desired skills

  • Ability to communicate with team members in a professional but friendly manner
  • Job task planning and organising
  • Ability to work with others

Personal qualities

  • Energetic, driven and positive
  • Pleasant personality
  • Enthusiasm and commitment to the work-based learning route
  • Creative flair with an attention to detail
  • Presentable
  • Punctual, reliable and trustworthy

Desired qualifications

No qualifications are required but 5 GCSEs at grades A*-C/9-4 (or equivalent) could be beneficial

Future prospects

  • The successful candidate must have a drive and desire to succeed within the Hospitality industry also a view to progressing on to further qualifications to enhance skills set

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Holiday Inn Express® Liverpool - Hoylake hotel is on the Wirral Peninsula, by the Dee Estuary. The stylish hotel neighbours two golf courses, including the renowned Royal Liverpool Golf Club. Liverpool city centre, with attractions like Albert Dock, The Beatles Story and Anfield stadium, is just 30 minutes away by car. It's a four-minute walk to Hoylake railway station.

Guests are within easy walking distance of West Kirby Beach. At low tide you can stroll to Hilbre Island and visit the nature reserve. The Spaceport, a space for interactive science learning, is less than 25 minutes away by car. Venture further afield and drive half an hour to shops at the Cheshire Oaks Designer Outlet. In 40 minutes by car, you can reach Chester's city walls and zoo.

Back at the hotel there's a Business Centre and a meeting room for up to 10 people. All guests and delegates enjoy free Wi-Fi and parking.


Kings Gap Court Hotel


The Kings Gap


CH47 1HE

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Training provider

W Academy & Education

Applications for this apprenticeship are being processed by Wildes Education


Kate Evason

Level 2 Hospitality Team Member Apprenticeship Standard:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 May 2022