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Customer Service Apprentice Annecto UK LTD

Drafting and sending correspondence. Dealing with customer enquiries Liaison with sales team. Data entry to partner systems. Processing new business applications.

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Closing date: 13 Nov 2021

Apprenticeship summary

  • Weekly wage

    £180.00

  • Working week

    Monday to Friday, shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    14 months

  • Possible start date

    18 Nov 2021

  • Date posted

    02 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001716796

  • Positions

    1 available

Duties to include:

  • Contacting new customers, via multi-channel communications to welcome them to our company
  • Processing new to business applications in preparation for submission to our partners
  • Arranging the collection of terminal returns
  • Checking and acting upon information received via daily reports
  • Drafting and sending correspondence letters to customers
  • Dealing with customer enquiries
  • Liaising with Paynetworx Sales Team and building sustainable collaborative relationships
  • Contributing to team objectives
  • Input and maintenance of CRM data base.

Requirements and prospects

Desired skills

· GCSE grade C level Maths & English · Excellent communication skills · Excellent Customer Service manner · Computer literate including experience of full office suite. · Attention to detail is a pre-requisite.

Personal qualities

· Excellent team player but also with the ability to work autonomously · Excellent communication skills · Punctual and reliable

Desired qualifications

· GCSE grade 4/C level Maths & English

Future prospects

· Full time employed position

Things to consider

Hours may be flexible.  Please ensure you are able to travel to work easily.

About the employer

Card Payment Services - We established Annecto in 2012 with the specific purpose of connecting independent businesses in the UK with market leading card payment

Employer

Annecto UK LTD

Address

Court Yard Offices unit 3

Braxted Park Road

Witham

CM8 3GA

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Training

Training provider

CHELMSFORD COLLEGE

Applications for this apprenticeship are being processed by Chelmsford College

Contact

Hugo Skepelhorn 01245 293412

Customer service practitioner standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Other information

The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. For more information visit: www.gov.uk/national-minimum-wage-rates.

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