Customer Service Apprentice Annecto UK LTD
Drafting and sending correspondence. Dealing with customer enquiries Liaison with sales team. Data entry to partner systems. Processing new business applications.
Closing date: 28 May 2022
Apprenticeship summary
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Weekly wage
£180.00
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Working week
Monday to Friday, shifts to be confirmed.
Total hours per week: 30.00
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Expected duration
14 months
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Possible start date
05 Jun 2022
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Date posted
02 Jun 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001716796
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Positions
1 available
Duties to include:
- Contacting new customers, via multi-channel communications to welcome them to our company
- Processing new to business applications in preparation for submission to our partners
- Arranging the collection of terminal returns
- Checking and acting upon information received via daily reports
- Drafting and sending correspondence letters to customers
- Dealing with customer enquiries
- Liaising with Paynetworx Sales Team and building sustainable collaborative relationships
- Contributing to team objectives
- Input and maintenance of CRM data base.
Requirements and prospects
Desired skills
· GCSE grade C level Maths & English · Excellent communication skills · Excellent Customer Service manner · Computer literate including experience of full office suite. · Attention to detail is a pre-requisite.
Personal qualities
· Excellent team player but also with the ability to work autonomously · Excellent communication skills · Punctual and reliable
Desired qualifications
· GCSE grade 4/C level Maths & English
Future prospects
· Full time employed position
Things to consider
Hours may be flexible. Please ensure you are able to travel to work easily.
About the employer
Card Payment Services - We established Annecto in 2012 with the specific purpose of connecting independent businesses in the UK with market leading card payment
Employer
Annecto UK LTD
Address
Court Yard Offices unit 3
Braxted Park Road
Witham
CM8 3GA
Training
Training provider
CHELMSFORD COLLEGE
Applications for this apprenticeship are being processed by Chelmsford College
Contact
Hugo Skepelhorn 01245 293412
Customer service practitioner standard
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Other information
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