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Customer Service Practitioner Level 2 Apprenticeship Abbey Electrical And Mechanical Engineering Limited

You will be based in Abbey’s office in South Shields in a small office, working alongside the Office PA to the Directors. Mainly responsible for the Northern Joinery and Manufacturing side. This is a varied role and no two days are the same.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £184.80 to £356.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Shifts to be confirmed between 8.00am - 4.30pm (30 minute lunch break). Details to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    30 Sep 2021

  • Date posted

    26 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include:

  • Assisting customers to the utmost of your abilities
  • Answering telephone and taking messages
  • Diary Management
  • Responding to emails
  • General Office duties (filing, scanning, photocopying)

Requirements and prospects

Desired skills

  • Microsoft Word/Excel
  • Excellent level of customer service
  • Good level of literacy
  • Communication skills

Personal qualities

  • Reliable and punctual
  • Friendly and approachable manner
  • Helpful
  • Ability to multi-task
  • Do not mind working is a small but busy office
  • Ability to set and maintain excellent levels of timekeeping and attendance
  • Good level of literacy and good communication skills
  • Polite

Desired qualifications

English and maths (GCSE Level A*-C or 9-4) or equivalent.

Future prospects

Possibility of full time employment on successful completion of apprenticeship.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Northern Joinery and Manufacturing are a shopfitting company based in Middlesborough and Abbey Electrical & Mechanical Engineering is a very busy electrical contracting business based in South Shields but we work locally and across the UK.


Abbey Electrical And Mechanical Engineering Limited


Sunniside Lane

South Shields

NE34 8DY

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Training provider


Applications for this apprenticeship are being processed by Gateshead College


Alice Holden

  • Level 2 Customer Service Practitioner
  • Functional Skills if required 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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