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Customer Care Apprenticeship Oakleys Groundcare

This is a great opportunity for the right person who wants to Kickstart a career in Customer Service! As part of the role you will be liaising with customers, helping and advising customers, looking after the store and emailing customers to respond to enquiries and issues. The role will also need some flexibility to help in the warehouse also

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Closing date: 28 Sep 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.00am till 5.00 pm

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    29 Sep 2021

  • Date posted

    24 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001715874

  • Positions

    1 available

Duties to include;

  • Help with selling parts and small machinery
  • Communicating with customers in a variety of situations
  • Managing orders taken face to face, Over the phone or from the website 
  • Creating shop display which can include the machines parked outside
  • Answering Telephone calls to customers and suppliers 
  • Assisting other Areas of the business during busy times 

Requirements and prospects

Desired skills

  • To be creative and imaginative 
  • To have good communication skills
  • Some experience of working with Customers
  • Customer Service Skill

Personal qualities

  • To be self-motivated
  • To have a can-do attitude
  • Confident use of a computer

Desired qualifications

To have GCSE maths and English at grades A*-C/9-4 or equivalent qualifications in these subjects.

Future prospects

Upon successful completion of the apprenticeship, there is the potential for the role to become permanent depending on performance and funding.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Oakley’s is a Shropshire based and family owned business, established in 1921 initially to distribute farm machinery.

Today, Oakley’s is increasingly focused on providing the highest level of after sales service and support to its customers. Whether it’s garden machinery, professional groundcare products or specialist golf equipment, Oakley’s customers rightly expect the best from their machines with minimum downtime.

Our premises at The Leasowes Business Park, Cound, near Shrewsbury, include comprehensive servicing and parts facilities as well as a grass area where we can show you how a new or used machine performs.

Whether it is a small pedestrian lawnmower, a ride on lawnmower, a mulching mower a chainsaw, a strimmer, a hedge cutter or whether its a large fairway or fine turf mower, a utility vehicle, a compact tractor, a wood chipper, sports turf machinery, a golf buggy or landscaping equipment, Oakley’s carry the leading brands for the widest range of machines to suit individual needs across the Midlands and mid Wales.

Employer

Oakleys Groundcare

Address

Leasowes Business Park Unit 1

Shrewsbury

SY5 6AF

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Training

Training provider

TELFORD COLLEGE OF ARTS & TECHNOLOGY

Applications for this apprenticeship are being processed by Telford College of Arts & Technology

Contact

Katie Mckeown 07889539127 katie.mckeown@telfordcollege.ac.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard

As part of the apprenticeship, the candidate will be working towards a workplace training plan within their organisation as well as working towards the apprenticeship standard components with Telford College.

The candidate will achieve the following qualifications:

  • Customer Service Practitioner Level 2

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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