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Operations Assistant - Customer Service L2 Apprentice DATA-PATH OFFICE NETWORK SERVICES LIMITED

Data-Path are looking for an enthused Operations Assistant, working in our small but busy office you will be working on numerous different tasks on a daily basis. It is hoped that the position will develop into a full-time member of our team.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £206.25

  • Working week

    Monday - Friday 09:00-17:00.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    10 Oct 2021

  • Date posted

    24 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001715557

  • Positions

    1 available

Tasks will include:

  • Clerical work
  • emailing clients
  • Ordering equipment
  • A small amount of light warehouse duties and all other aspects of a lively office

We will be giving you training in several disciplines including 1st Aid and are keen to invest and develop the right candidate into software packages such as SAGE.


Requirements and prospects

Desired skills

  • IT Literate
  • Team worker
  • Time management
  • Good telephone manner
  • Communication

Personal qualities

  • Methodical
  • Conscientious
  • Organised
  • Proactive
  • Responsible
  • Hands on
  • Agreeable

Desired qualifications

  • Maths and English (GCSE or equivalent) – Minimum Grade 4/C or above

Future prospects

Data-Path takes great pride in staff retention rates, our team is a tight one, and we invest in our employees to be the best and most productive staff members they can be.

Data-Path has grown four-fold in the past 12-years, career progression is achievable for the right candidate.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

In recent years our portfolio of offerings has expanded alongside the increased number of IP devices requiring a network connection. This now includes a comprehensive range of solutions in Wireless, Audio Visual and Security products which can be offered alongside the network cabling requirement, so your installation can be carried out by a sole contractor.

With a loyal customer base including several international companies that utilise Data-Paths services both in the UK and EMEA. We also service all sizes of schools, doctors’ surgeries and start-ups so our experience caters for any size of business.

Our Project Management team have been promoted from within and have experience in all aspects of the business which enables a practical and reasoned solution to be provided. All Project Managers and engineers receive regular training to meet manufacturer and health & safety training standards. These include CTPM, CNCI, IOSH, ECS, City & Guilds, PASMA and IPAF, to name a few.

The Project team is supported by both Operational and Financial departments to ensure your project is met in time and in budget.

Employer

DATA-PATH OFFICE NETWORK SERVICES LIMITED

Address

Unit 2

Way

Crewkerne

TA18 7HJ

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Training

Training provider

YEOVIL COLLEGE

Applications for this apprenticeship are being processed by Yeovil College

Contact

Georgia Beard 07880484219 georgia.beard@yeovil.ac.uk

  • Customer Service Practitioner Level 2 Apprenticeship Standard

You will undertake your apprenticeship training within the employer’s premises based in Yeovil and will also have an Assessor from Yeovil College, who will visit you on a regular basis and support you in working towards your portfolio. In addition, there are regular Master classes that you will attend online through Yeovil College, which will enhance the Knowledge, Skills and Behaviours of the Customer Service Standard.

At the end of the Apprenticeship, once you are fully competent, you will then complete your end point assessment which will demonstrate your overall ability against the knowledge, skills and behaviours required.

Functional Skills in maths and English will also be delivered at Yeovil College in block weeks, if you do not already have a GCSE or equivalent A*-C / 4-9. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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