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Customer Service Assistant Apprentice Tgg Ltd

An opportunity to learn and be trained while working in a state of the art office environment, for a company who services many clients in the commerce Marketing and Advertising industry!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Nov 2021

Apprenticeship summary

  • Weekly wage

    £161.25

  • Working week

    Monday to Friday. Times TBC.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    12 Nov 2021

  • Date posted

    24 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001715416

  • Positions

    4 available

You will undertake customer services duties for online e-commerce business.

Your daily duties will include but not be limited to:

 

  • Answering email queries and complaints
  • Contacting customers via telephone
  • Increasing confidence to make further phonecalls
  • Speaking to clients
  • Dealing with difficult conversations
  • Understanding social media engagement

Perks include:

 

 

  • Attendance bonus paid monthly
  • Nespresso machine and Free tea, coffee and water
  • Lunchtime perks – some lunches paid for by managers
  • Free parking
  • Fun, creative and forward thinking team

 

 

 


Requirements and prospects

Desired skills

  • Great time keeper
  • Good attention to detail
  • Methodical and thorough approach to work
  • Good at juggling tasks and prioritising
  • Experience using excel/ spreadsheets
  • Good telephone manner
  • Ability to stay calm under pressure

Personal qualities

  • Organised
  • A great team player
  • A desire to show initiative

Desired qualifications

No previous qualifications required

Future prospects

There is an opportunity for permanent employment on completion.

About the employer

A unique and vibrant company looking for some apprentices to join the team and grow with the business! Perks of the job include a attendance bonus paid monthly, Lunchtime perks, free mentoring on budgeting and pizza ordered in on fridays!

Employer

Tgg Ltd

Address

Unit 8

Edward Court

Altrincham

WA14 5GL

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Training

Training provider

Paragon

Applications for this apprenticeship are being processed by Paragon Skills For Industry

Contact

Tess Allan 02393 876404 tessa.allan@pgon.co.uk

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Nov 2021