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Customer Service Apprentice Reddish Joinery Ltd

Reddish Joinery Ltd are looking for a Customer Service Apprentice to join their team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 30 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 36.00

  • Expected duration

    15 months

  • Possible start date

    01 Dec 2021

  • Date posted

    21 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Dealing with customers and other visitors
  • Answering the phone
  • Directing people to the correct department
  • Filling records
  • Fax and photocopying duties
  • Ensuring the reception area is kept clean and tidy
  • Provide service in line with customer service standards and strategy and understand regulatory requirements
  • Assist customers either face-to-face or by phone, post, email, text and through social media
  • Dealing with customer conflict and challenge at times

Requirements and prospects

Desired skills

  • Interpersonal skills
  • Communication skills
  • Influencing skills
  • Personal organisational skills

Personal qualities

  • Reliable
  • Friendly
  • Punctual
  • Keen to learn
  • Hardworking
  • Great listener

Desired qualifications

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Future prospects

Could progress to:

  • Customer Relationship Manager
  • Customer Support Agent
  • Customer Support Officer
  • Customer Service Executive Officer
  • Customer Service Delivery Co-ordinator
  • Customer Service Operator
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Customer Service Manager
  • Senior Customer Service Advisor

Things to consider

You will need to commit to a 15-month apprenticeship programme and have the willingness and ability to work and study under your own initiative.

About the employer

Reddish Joinery has been a family-owned company since its establishment in 1967 and has built up a reputation of being a quality company, taking any hassle away from you and always delivering a 100% personal and bespoke service.

Currently in its 4th generation of family ownership, Reddish currently employs 24 people, from joiners and installers to showroom staff, who are dedicated to giving you the best possible service. We never compromise on quality and we don’t pressure you into buying.

From humble beginnings, we moved into our Reddish-based factory in 1980 and have been here ever since.


Reddish Joinery Ltd



Lambeth Road



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Training provider


Applications for this apprenticeship are being processed by Tameside College


Amber Thorpe 01619095706

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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