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Customer Service Practitioner Apprentice Foxfields Country Hotel

This is a role for someone who is looking to multitask roles. Predominately this will be a mix of two roles. You will be the face of the hotel as guests enter the building at the reception. Checking in guests and ensuring their bookings are complete.

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Closing date: 19 Oct 2021

Apprenticeship summary

  • Weekly wage

    £115.50 to £222.75

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    5 days from 7 including rotating weekends will be included Rota basis to be discussed at interview

    Total hours per week: 25.00

  • Expected duration

    15 months

  • Possible start date

    26 Oct 2021

  • Date posted

    20 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001714409

  • Positions

    1 available

  • Greeting guests
  • Taking bookings and customer calls
  • Taking customer details on arrival
  • Dealing with customers requests and queries
  • Resolving customer complaints when applicable
  • Going the extra mile to deliver excellent customer service
  • Cleaning customer rooms
  • Changing Laundry as and when required
  • Ensuring all rooms are cleaned and to company standards
  • Adhering to company customer service values

Requirements and prospects

Desired skills

  • Good telephone and face to face communication is essential in this role
  • Ability to work to high standards with an attention to detail
  • Ability to work as part of a team

Personal qualities

  • Friendly and customer service orientated
  • Reliable and able to adapt to changing roles as and when required
  • Being able to balance your apprenticeship and the qualification requirements

Desired qualifications

English D/3 and above.

Future prospects

There is potential for a full time role at the end of a successful apprenticeship. This will depend on the needs of the business at the time of completion.

Things to consider

This is a mixed role. You will be required to work both departments.


About the employer

The Foxfields Country Hotel is a privately run friendly hotel situated in a picturesque location just off the A59 in the heart of the beautiful Ribble Valley and enjoys outstanding panoramic views of Pendle Hill and the surrounding countryside. All rooms have en-suite bath and shower, flat screen TV with Freeview channels, hair dryer, trouser press and tea/coffee making facilities as well as complimentary Wi-FI and are designed to offer you somewhere comfortable that you can really relax in.

Employer

Foxfields Country Hotel

Address

Whalley Road

Clitheroe

BB7 9HY

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Training

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Applications for this apprenticeship are being processed by Smart Training & Recruitment

Contact

Smart Training nasvacancies@smarttar.co.uk

  • Customer Service Practitioner Intermediate Level Apprenticeship Level 2
  • Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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