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Catering, Events and Retail Assistant Apprenticeship Dartmoor Zoo

A varied, customer facing role of which the main purpose is to help ensure the smooth running of all sectors of the Zoo’s Catering, Retail and Events department, whilst providing outstanding customer service to our visitors.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    01 Oct 2021

  • Date posted

    17 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:

  • Working as an essential part of the Zoo team to provide excellent customer service standards
  • Provide exceptional food preparation and presentation
  • Helping ensure a safe, hygienic, efficient and accurate service of food and beverages is upheld.
  • Food running, clearing tables and ensuring the restaurant is always clean
  • Pot washing and cleaning of all areas of the department including toilets
  • Helping with set up and hosting of children’s parties
  • Working on the admission kiosk, restaurant tills, or ice-cream kiosk
  • Maintaining cleanliness throughout the park
  • Where possible answering any queries or directing customers to someone who can assist them appropriately
  • Helping where needed with events such as conferences or weddings

So while this job description outlines your main tasks and activities, you may be asked to go above and beyond these. The entire park works as a team and so you may be asked to help with tasks that haven’t been noted within the job description.

Requirements and prospects

Desired skills

  • Have great customer service skills
  • Have experience of working within the food and beverage, tourism or events industry
  • Have good communication and interpersonal skills
  • Have experience working as part of a team, as well as individually
  • Be adaptable to be able to perform different tasks
  • Be able to maintain high standards of presentation, work ethic and attitude
  • Have excellent time management skills

Personal qualities

  • Have experience working with Epos systems
  • Keep calm under pressure

Desired qualifications

  • GCSE or equivalents at grade 4 / c or above is an advantage but not essential
  • It would also help if you hold a Food Hygiene certificate

Future prospects

For an outstanding candidate, continuation of employment and the possibility to progress.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

In 2006 the Mee family purchased the struggling Dartmoor Wildlife Park, reopening as Dartmoor Zoo in 2007. Zoo Director, Benjamin Mee recorded the family’s story in his book, “We Bought a Zoo” which was made into a movie of the same name starring Matt Damon and Scarlett Johansson in 2012. Set in 33 acres of beautiful woodland just 20 minutes from Plymouth, Dartmoor Zoo features the largest collection of Big Cats in the region including African Lions, Amur Tigers, Jaguar and Cheetah. Visitors will also find Iberian Wolves, South American Tapir, Ostrich, Meerkats, Otters, Monkeys and much more.


Dartmoor Zoo




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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Vicky Williams 02393876392

  • Hospitality Team Member – Food and Beverage
  • Functional Skills maths and English Level 1 unless exempt

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021