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Customer Service Apprentice LS982 GALAXY INSULATION AND DRY LINING LIMITED

To provide administrative support to the branch, adhering to branch procedures, achieving optimum branch efficiency, ensuring the protection of business assets and reporting any variances to the Branch Manager/Director to instigate corrective action

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2021

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    19 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC091163942

  • Positions

    1 available

To provide administrative support to the branch, adhering to branch procedures, achieving optimum branch efficiency, ensuring the protection of business assets and reporting any variances to the Branch Manager/Director to instigate corrective action.  Working effectively with other branch staff and providing excellent customer service.

Duties will include:

  • Dealing with telephone calls both internally and with external customers and suppliers
  • Dealing with incoming post and emails
  • Order processing
  • Ensuring all branch staff adhere to procedures within their individual role
  • Look for variances in day end reports
  • Petty cash control
  • General branch filing
  • Resolve supplier queries
  • Resolve customer queries
  • General administrative support

Requirements and prospects

Desired skills

  • Good level of basic education in maths & English
  • Basic knowledge of products sold by the branch
  • Able to use basic IT packages and branch IT and administration systems
  • Knowledge of office and operational areas health and safety procedures
  • Good telephone manner
  • Good time management, planning and organisation skills

Personal qualities

  • Honest and trustworthy
  • Good team member and communicator
  • Pays attention to detail and quality of work
  • Conscientious
  • Customer focused
  • Flexible to undertake other tasks as required
  • Open to change

Desired qualifications

None specified.

Future prospects

The company is undergoing significant growth so progression opportunities include across the growing business as well as progression opportunities onto a higher level qualification.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Galaxy Insulation and Dry Lining is a market leading independently owned insulation supplier. Established in 2009, Galaxy has continued to grow and expand rapidly under the management of a highly dedicated and motivated team with years of Construction Industry experience. The last 4 years has seen the business grow from 40 to over 200 employees and now operating across 7 UK locations, allowing customers access to the products they need, when they need them.

Employer

GALAXY INSULATION AND DRY LINING LIMITED

Address

Unit 5, Logic Leeds, Skelton Moor Way

Leeds

LS15 0BF

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Training

Training provider

MEADOWHALL TRAINING LIMITED

Applications for this apprenticeship are being processed by The Source Academy

Contact

Amanda Smith

The successful candidate will study a L2 Customer Service Practitioner Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply via the following link

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2021