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Apprentice Receptionist in Whitnash Medical Centre GP Surgery Whitnash Medical Centre

There is a vacancy for an Apprentice Receptionist at the Whitnash Medical Centre. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £175.56 to £338.58

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday – Friday shifts TBA between 08:30-18:00

    Total hours per week: 38.00

  • Expected duration

    15 months

  • Possible start date

    02 Oct 2021

  • Date posted

    14 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

There is a vacancy for an Apprentice Receptionist at the Whitnash Medical Centre. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, then this job is for you.

 Duties include:

  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling and cancelling patient appointments
  • Distributing prescriptions
  • Action patient care follow- up arrangements as per clinicians’ instructions
  • Advising patients of chargeable services and processing payments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas
  • Arranging transport and home visits
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order
  • Maintaining and updating the practice patient database
  • Ensuring confidentiality and data protection is observed at all times

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Demonstration of patience, empathy and problem-solving skills, when dealing with conflict
  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills
  • Good written and verbal communication skills

Personal qualities

  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Desired qualifications

GCSE or equivalent grade C/4 or above in maths and English desired but not essential.

Future prospects

Having gained a years’ worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.


Things to consider

Can you get there within a reasonable time and cost?

Have you got the skills and qualities to deal with patients and communicate effectively?

Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

About the employer

This is a busy GP Practice serving the local community of Whitnash (6500 Patients). Providing healthcare and preventative treatments. Ensuring each patients individual needs and experience are our first consideration and at the heart of everything that we do.


Whitnash Medical Centre



Coppice Road

Leamington Spa

CV31 2LT

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Training provider

JAG Training

Applications for this apprenticeship are being processed by JAG Training

Level 2 Customer service practitioner.

You will have on the job training within the organisation and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification. You will have an eportfolio to work through and gather evidence during your role as a receptionist at Whitnash Medical Centre

The qualification will include:

  • Knowing your customer
  • Understanding the organisation
  • Meeting the regulations and legislation
  • System and resources
  • Your role and responsibility
  • Customer Experience
  • Product and Service Knowledge

You will also be required to pass:

  • Functional Skills maths Level 1/2
  • Functional Skills English Level 1/2

If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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