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Service Support Administrator Apprenticeship SG PERSONNEL LTD

Exciting opportunity to work and develop your career with this long standing, well respected recruitment company. To provide administrative and telephone support to the Account Managers within the Service Delivery team of SG Personnel.

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Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8.30am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    20 Oct 2021

  • Date posted

    13 May 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties include:

  • Answer incoming calls into the office
  • Take and efficiently deal with incoming queries from candidates
  • Forward emails to candidates confirming details of interview and roles
  • Add candidates onto company specific software creating files on the database
  • Make outgoing calls where necessary to candidates confirming a variety of details
  • Obtain references for candidates using email for communication with companies
  • Manage spreadsheets of availability of candidates
  • Issue paperwork at registration phase – face to face
  • Scan paperwork onto the company network
  • Issue confirmation of assignments to new workers

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Pleasant and well mannered
  • Excellent keyboard skills and ideally a knowledge of Word, Email and very basic spreadsheets
  • High level of attention to detail
  • Keen to demonstrate good customer service skills

Personal qualities

  • Enthusiastic
  • Hardworking and can demonstrate initiative
  • Organised
  • The ability to complete assigned tasks effectively and promptly
  • A cheerful personality
  • Adaptable and accommodating
  • A smart and tidy appearance 

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent)

Future prospects

  • Possibility of a permanent position upon successful completion of the apprenticeship
  • Good career prospects

Things to consider

  • ITEC North East are working on behalf of this company
  • Do not contact the company direct
  • If you have any queries please contact ITEC North East on the contact details provided

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

At SG Personnel, we understand the importance of delivering excellent service to companies and candidates and this drives how we conduct our business every day. With a passionate team, which has over thirty years experience within the recruitment industry in the region, we understand our marketplace and take pride in ensuring we continually grow our reputation in a positive manner.




1 Azure Court

Doxford International Business Park



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Training provider


Applications for this apprenticeship are being processed by ITEC North East Ltd


Kirsty Haden-Collier 07881 377824

  • Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills if required

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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