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Customer Service Practitioner Apprentice Level 2 Wetherby Shade Card Company Ltd

To work within the Commercial department on the generation of accurate estimates through liaison with the Sales and production teams.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £156.95

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08.45 to 17.00

    Total hours per week: 36.50

  • Expected duration

    13 months

  • Possible start date

    13 Oct 2021

  • Date posted

    12 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001710755

  • Positions

    1 available

Liaising with Sales team on client specifications, understanding those specifications and turning it into a practical production method, identifying any potential pitfalls before creating a working job description and calculating the cost of that job. You will need; a good understanding of Maths and written English, good communication skills, be computer literate and have an excellent eye for detail.

Requirements and prospects

Desired skills

Maths, English, IT literate and good communication skills

Personal qualities

Good attention to detail, articulate, able to work and manage own time when needed

Desired qualifications

Maths and English at GCSE standard 6+ preferably with an A ‘level standard education desirable.

Future prospects

This role would hopefully lead to a long-term employment either within the Sales or the Commercial team, for the right person we can mould a role to the individual.

Things to consider

• Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates Dependent on applicant salary could be increased.

About the employer

Manufacturers of Shade/Selector/Architect Cards for the commercial markets across the UK and Europe.

Employer

Wetherby Shade Card Company Ltd

Address

Richardshaw Drive

Pudsey

LS28 6QJ

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Training

Training provider

LEEDS CITY COLLEGE

Applications for this apprenticeship are being processed by Leeds City College

Contact

Leeds City College 0113 2846464 apprenticeships@leedscitycollege.ac.uk

Onsite training: Understanding of Manufacturing processes and running rates Sales/Client liaison Understanding Client Requirements Calculations of material requirements Generation of estimate for work required Calculate cost for the work required Interact with production team to ensure rates are accurate Supplier liaison and selection Generation of purchase orders Level 2 Customer Service Practitioner apprenticeship standard, which includes: • Level 1/2 Functional Skills in maths and English (if required) • End-Point Assessment (EPA) An Assessor from Leeds City College will visit you on a regular basis to complete your college work. Units of study: • Understanding the organisation • Meeting regulations and legislation • Systems and resources • Product and service knowledge Apprenticeship standard Customer service practitioner Level 2

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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