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Customer Support Apprentice (33811) Self Storage Tameside

This is an exciting opportunity to join a well-known storage company who specialise in creating the best solution for homes and businesses in need of removal company or extra storage space in the Tameside area.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Tues to Sat 9:00am-5:00pm, 30 minute lunch.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    12 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001710691

  • Positions

    1 available

A normal day would include:

  • Communication with customer of a daily basis – face to face, telephone, and face to face
  • Dealing with client’s personal details and following security procedures
  • Taking customer payments by card and cash - inputting data into our secured system
  • Dealing with all enquiries including complaints in a professional polite manner
  • Arranging delivery service for customers – scheduling staff to collect customers storage items 
  • Responsibility to complete key documentation with the customer and gather signatures
  • Processing orders and invoicing customers 

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.


Requirements and prospects

Desired skills

  • Great organisational skills
  • Good written and verbal communication skills
  • Good IT skills with full knowledge of Microsoft Office packages

Personal qualities

  • Reliable
  • Polite and confident 
  • Trustworthy
  • Can do attitude
  • Driven and willing to learn
  • An ability to work both independently and within a team 
  • Attention to detail
  • Communicate with a varied customer base

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Possible progression within the company and progression onto the next-level apprenticeship.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Tameside Self Storage is the best solution for students and businesses that need a removal company or extra storage space in the Tameside area.

Employer

Self Storage Tameside

Address

150

Holland Street

Manchester

M34 3GG

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Training

Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021