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Customer Service Advisor Apprentice E.C.A. SUPPLIES (COVENTRY) LIMITED

An exciting opportunity has come available to join a busy trade counter. Initially you will be taught office skills and excellent customer service and it is hoped that the right candidate will want to progress and start a career with ECA.

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Closing date: 25 Sep 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 17:00 (1 hour lunch)

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    12 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001710589

  • Positions

    1 available

Duties will include:

  • Checking stock levels and availability
  • Answering incoming calls into the accounts office and directing as necessary
  • General office filing
  • Provide information and advice to customers
  • Deal with any issues professionally

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Team work
  • Can work on own initiative
  • Helps if physically fit as some lifting
  • Punctual 
  • Good numeracy
  • Good literacy

Personal qualities

  • Willing to help others
  • Prepared to work hard
  • Good attitude

Desired qualifications

  • As this role will involves numbers we will need somebody who is comfortable with numbers and a C/4 grade or equivalent is required

Future prospects

  • It is hoped that the right person will be offered full time employment and hopefully start to work fully with the accounts department

Things to consider

  • All previous successful apprentices are still with the business and have careers wIth ECA

About the employer

ECA are a leading supplier of tools, PPE, Ironmongery and assorted hardware to the trade and public. We are a well-established supplier of Tools and Fixings to the construction industry with branches in Leicester, Stoke on Trent, Newark, Birmingham , Oldbury and Head Office in Coventry

There is a big focus on quality customer service, great show rooms and well trained and dedicated staff.

Employer

E.C.A. SUPPLIES (COVENTRY) LIMITED

Address

Unit 7A

Redwood Business Park

Oldbury Road

Smethwick

B66 1NJ

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Training

Training provider

HEART OF ENGLAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Heart of England Training Ltd

Contact

Emma Stead 01788 820132 emma.stead@hoet.co.uk

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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