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Customer Service Advisor Apprentice E.C.A. SUPPLIES (COVENTRY) LIMITED

An exciting opportunity has come available to join a busy trade counter. Initially you will be taught office skills and excellent customer service and it is hoped that the right candidate will want to progress and start a career with ECA.

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Closing date: 25 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 17:00 (1 hour lunch)

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    12 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Checking stock levels and availability
  • Answering incoming calls into the accounts office and directing as necessary
  • General office filing
  • Provide information and advice to customers
  • Deal with any issues professionally

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Team work
  • Can work on own initiative
  • Helps if physically fit as some lifting
  • Punctual 
  • Good numeracy
  • Good literacy

Personal qualities

  • Willing to help others
  • Prepared to work hard
  • Good attitude

Desired qualifications

  • As this role will involves numbers we will need somebody who is comfortable with numbers and a C/4 grade or equivalent is required

Future prospects

  • It is hoped that the right person will be offered full time employment and hopefully start to work fully with the accounts department

Things to consider

  • All previous successful apprentices are still with the business and have careers wIth ECA

About the employer

ECA are a leading supplier of tools, PPE, Ironmongery and assorted hardware to the trade and public. We are a well-established supplier of Tools and Fixings to the construction industry with branches in Leicester, Stoke on Trent, Newark, Birmingham , Oldbury and Head Office in Coventry

There is a big focus on quality customer service, great show rooms and well trained and dedicated staff.




Unit 7A

Redwood Business Park

Oldbury Road


B66 1NJ

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Training provider


Applications for this apprenticeship are being processed by Heart of England Training Ltd


Emma Stead 01788 820132

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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