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Customer Service Practitioner Apprentice Level 2 The Vehicle Wrapping Centre

Working alongside our Sales Manager the Office apprentice position will be assisting in all internal processes; processing orders, booking couriers and assisting with communication between departments.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £156.95

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08.45 to 17.00

    Total hours per week: 36.50

  • Expected duration

    13 months

  • Possible start date

    13 Oct 2021

  • Date posted

    12 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001710579

  • Positions

    1 available

As our Office Administrator you will be required to provide regular and ad-hoc assistance to the senior management team. Assisting with business functions and regular office controls. You will be liaising with all company departments, as well as suppliers and visitors to the workshop. This role is best suited to someone with a can-do attitude, who is willing to learn, muck-in and think on their feet. You will support the office with all aspects of administration to ensure the delivery of excellent customer service. Your duties will include:

  • Answering phones, directing calls, or taking accurate messages.
  • Assist in creation of vehicle condition reports
  • Meet and greet visitors & ensure reception area is clean & tidy.
  • Supporting with customer service and client communication.
  • Processing orders 
  • Arranging and booking couriers
  • Ensuring all internal systems are up to date

Requirements and prospects

Desired skills

  • Confident with all Microsoft Office packages
  • Previous administrative experience
  • Polite telephone manner
  • Excellent written and verbal communication skills

Personal qualities

  • Super organised
  • Friendly and helpful
  • Flexible and able to prioritise a changing to do list
  • Detail oriented and accurate
  • Trustworthy and reliable
  • Self-motivated

Desired qualifications

GCSE’s maths and English A-C 9-4 Desirable

Future prospects

Future employment if successful

Things to consider

Potential increase in wage depending on experience.


About the employer

Vehicle Wrapping & Customisation shop offering graphic design & large format printing services.

Employer

The Vehicle Wrapping Centre

Address

Unit 5

Overland Park

Gelderd Road

Leeds

LS27 7FE

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Training

Training provider

LEEDS CITY COLLEGE

Applications for this apprenticeship are being processed by Leeds City College

Contact

Leeds City College apprenticeships@leedscitycollege.ac.uk

  • Level 2 Customer Service Practitioner apprenticeship standard, which includes:
  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA) An Assessor from Leeds City College will visit you on a regular basis to complete your college work. Units of study:
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge Apprenticeship standard Customer service practitioner Level 2

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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