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Business Support, Customer Service Apprentice TOTAL PUBLICATIONS LIMITED

Are you ambitious, motivated and passionate to do well? Are you keen to join a successful, market leading, forward thinking company? If this sounds like you, then Total Publications have a really exciting opportunity for you to start as an apprentice and join our successful Business and Customer Support team.

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Closing date: 11 Oct 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am-4pm including 1 hour unpaid break

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    25 Oct 2021

  • Date posted

    11 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001710094

  • Positions

    2 available

As part of your duties you will be:

  • Supporting the business team to manage existing clients and to generate new leads 
  • Contacting existing and new customers by phone, email and on-line
  • Responding to customer requests by phone, email and online and resolving
  • Data input and recording
  • Administration support

Requirements and prospects

Desired skills

  • Confident phone use
  • Must be proficient in Microsoft Office
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to process information accurately
  • Able to work as part of a small team
  • Able to take ownership of tasks

Personal qualities

  • Ambitious and motivated with a desire to succeed
  • Professional
  • Confident
  • Willingness to train and to be trained
  • Mature
  • Trustworthy
  • Flexible

Desired qualifications

  • Must have GCSE grades 4-9 (A-C) in English and maths.
  • IT Qualification

Future prospects

This is an exciting opportunity to join a market leading company and the prospects for the right candidate are not limited. There is the opportunity to gain paid employment with Total Publications and progress within the company.

Things to consider

We are looking to train and mentor the right person to become a valued meber of our team


About the employer

Total Publications specialise in connecting people in all sectors varying from Construction, and Architectural to Marine, Highways and Hospitality. We pride ourselves in being the premier platform for the latest industry news, featuring projects and company profiles from the most prestigious contractors

We are a publication company producing Magazines and websites, and building digital marketing platforms. We work to forge partnerships with companies assisting in their marketing, growth and advertising journey.

Employer

TOTAL PUBLICATIONS LIMITED

Address

Flexspace Office 7

Bolton

BL3 2NZ

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Training

Training provider

BOLTON COLLEGE

Applications for this apprenticeship are being processed by Bolton College

Contact

Gary 07969063342 gary.mangan@boltoncc.ac.uk

  • Customer Service Practitioner Level 2 Standard 122,  12 months
  • Functional Skills (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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