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Apprentice Customer Development Manager CURRENCIES 4 YOU LIMITED

As part of the team, you’ll be responsible for contacting and offering our services to potential clients offering excellent customer. You will be dealing with customers predominantly on the phones and when admissible face to face at exhibitions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Oct 2021

Apprenticeship summary

  • Weekly wage

    £173.25

  • Working week

    Monday to Friday (No weekends). 9.00am to 5.30pm. 2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid. Training time allocated 1.5 hours daily.

    Total hours per week: 37.50

  • Expected duration

    1 years

  • Possible start date

    08 Nov 2021

  • Date posted

    11 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001709887

  • Positions

    3 available

As part of the team, you’ll be responsible for contacting and offering our services to potential clients offering excellent customer. You will be dealing with customers predominantly on the phones and when admissible face to face at exhibitions.

Duties will include:

  • Provide excellent customer service via e-mail, telephone and internal messaging systems
  • Day to day use of Microsoft Office- Outlook, Word and Excel
  • Deal with clients’ needs over the phone
  • Offer our services to potential new clients.
  • Provide customers with advice, guidance and support
  • Helping with customer issues and provide after care
  • Data organising/reporting
  • Contribute to team meetings
  • Contribute to daily briefings with your analysis of the stock markets
  • Working closely with other departments to ensure everything is managed accurately

Requirements and prospects

Desired skills

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Good numeracy
  • Problem solving skills
  • Good understanding of Microsoft Office

Personal qualities

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Articulate 

Desired qualifications

9- 4 (A*- C) GCSE Grades in English and maths or equivalent qualifications in these subjects.

Future prospects

  • Potential for full-time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider

INTERVIEW:
We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

REALITY CHECK:
You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.
 
TRAVEL INFORMATION:
  • Train service to Dartford thereafter a 10-15 min walk to the office
  • Bus links nearby

About the employer

We are an international company in the Foreign exchange markets, we have offices in the UK, Spain, and Portugal with plans to develop offices in Dubai and Canada. We are focussed on providing excellence in customer service and developing our teams to become brand leaders.

Employer

CURRENCIES 4 YOU LIMITED

Address

Diamond Building

Sandpit Road

Dartford

DA1 5BU

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Training

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard

On the job training with the employer whilst working towards the Apprenticeship Standard.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Oct 2021