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Apprentice Hospitality Team Member Walworth Castle

Walworth Castle Hotel is a busy hotel with a great reputation. This is an excellent opportunity for an aspiring Team Member to gain the knowledge, experience, and qualifications to embark on a successful career in the hospitality industry.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £240.00

  • Working week

    Days and shifts to be confirmed will include some evenings and weekend work

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Oct 2021

  • Date posted

    10 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001709630

  • Positions

    1 available

As a Hospitality team member you will: 

  • Deliver excellent service to the customer, meeting their needs or explaining why their needs cannot be met
  • Provide accurate information to team members / customers and effectively communicate about orders / customer requirements
  • Actively deliver according to the business / brand standards
  • Demonstrate ability to take responsibility for yourself and work requirements
  • Work within required standards and procedures
  • Maintain organisational standards
  • Demonstrate the ability to meet deadlines
  • Work within legislative guidelines
  • Demonstrate the ability to maintain personal and other team members’ safety
  • Welcome and support colleagues and customers to ensure required information, goods and services are given
  • Demonstrate positive and encouraging behaviours to maintain professionalism
  • Prepare ingredients, service areas, equipment for service
  • Provide accurate information to team members / customers and effectively communicate about orders / customer requirements
  • Prepare and present a range of food items for service
  • Maintain the service area and stock during service
  • Prepare service areas and equipment for food and beverage service
  • Prepare customer and dining areas for food and beverage service
  • Greet customers and take orders
  • Serve food and beverages
  • Maintain the dining area during service

All apprentices selecting the food and beverage service specialist function will develop knowledge and understanding of all four service methods:

  • Formal dining
  • Casual dining
  • Quick service dining
  • Carvery / buffet dining

And also develop knowledge and understanding of:

  • Principles of preparation of service areas and equipment for food and beverage service
  • Principles of preparing customer and dining areas for food and beverage service
  • Principles of clearing customer, dining and service areas after food and beverage service
  • Principles of greeting customers and taking orders
  • Principles of serving food and beverages to customers
  • Principles of maintaining the dining area
  • The current legislation regarding weights and measures, trades description and sale of goods
  • Legislation relating to the service of food and beverages
  • The correct method of service for each service style listed above
  • Why it is important to give customers accurate information about special offers, promotions, the ingredients, basic characteristics, cooking and service methods of food and beverages

N.B. This job description is designed to give you an overall view of the job and is not a definitive list of tasks. 


Requirements and prospects

Desired skills

  • Good interpersonal skills
  • Good communication skills with a variety of people including colleagues, managers, and customers

Personal qualities

  • Proactive
  • Friendly and outgoing
  • Confident and professional manner
  • Conscientious attitude
  • Reliable
  • Attention to detail
  • Flexible approach to work
  • Able to work under pressure and multi-task
  • Self-motivation
  • Good work ethic and a commitment to learning

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent)

Future prospects

  • This could lead to a long-term position for the right candidate upon completion of this apprenticeship

Things to consider

  • The candidate will show stamina and commitment to achieving their apprenticeship
  • Walworth Castle Hotel will support with further progression where appropriate, this is an excellent opportunity to embark on a career in the hospitality industry

About the employer

Walworth Castle Hotel near Darlington, is set in 18 acres of lawns and woodlands and is one of the finest habitable castles in the country.

Dining at Walworth Castle gives you the chance to experience some of the most amazing dishes that the North-East has to offer. We source local, seasonal ingredients for our menus and our team of highly skilled chefs create menus which are delicious and enough to whet any appetite.

We serve food all day 1189 Bar and Kitchen, between 12 noon and 9pm, 7 days a week. We offer a wide range of dishes from a sandwich to a 3-course meal. You can always expect a warm welcome at Walworth Castle. As well as a lunch and dinner menu, we also have a great Children’s menu. With lots of healthy options, 1189 Bar and Kitchen is a great option for all the family.

We serve a wide range of beers, lagers and ciders, as well as lots of popular spirits. We have a wide range of Whiskeys, Rums, Brandies and we are particularly passionate about Gins where we have a wide range for you to try, served with Fevertree Tonic of course. Our renowned local wine supplier is Bon Coeur based at Melsonby, which is less than 10 miles from the castle. The owners of Bon Coeur personally select wines from all over the world and we are proud to have them on the castles wine list.

We serve a Sunday Lunch Menu from 12pm where we offer a selection of starters, main courses and desserts.

A selection of roast meats, seasonal vegetables and potatoes and homemade Yorkshire puddings, made with local organic Acorn Dairy milk and Teesdale Eggs.

Employer

Walworth Castle

Address

Walworth

Darlington

DL2 2LY

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Training

Training provider

DARLINGTON COLLEGE

Applications for this apprenticeship are being processed by Darlington College

Contact

Kay Sherwen 07483 103284 ksherwen@darlington.ac.uk

  • Level 2 Hospitality Team Member Apprenticeship Standard

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


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