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Business Administration Apprentice PURDY CONTRACTS LIMITED

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external. Level 3 Business Admin Apprenticeship.

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Closing date: 24 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm Total hours per week: 35.00 Includes 1 hour unpaid lunch.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    08 Oct 2021

  • Date posted

    10 May 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties Include:

  • To maintain all Customer records and documentation
  • To maintain online customer records accurate
  • To help with production and collation of reports for Head of Customer Relations
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Requirements and prospects

Desired skills

  • Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
  • Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction
  • IT competent – must be able to use MS Office packages, including Excel and have good computer keying skills.  A confident telephone manner is desirable
  • Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances

Personal qualities

  • Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
  • Teamwork - Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment
  • Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work

Desired qualifications

GCSE or equivalent grades A-C (9-4) in maths and English is essential.

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

Ideally applicants will have a full driving licence and their own transport as the public transport links to our office are not great; we are not easily accessible by bus without a significant walk on roadsides without proper paths in places.

No weekend working.  This is an office-based role.

About the employer

Purdy are an award-winning Contractor based in London and have been established since 1984. We carry out mechanical, electrical and heating works as well as general property services in both the domestic and commercial markets throughout the South East.

Our services include internal and external repairs and refurbishments, for both planned and reactive works programmes.

At Purdy we work closely with many local authorities, housing associations and housing providers, currently maintaining in excess of 30,000 properties, 24 hours a day, 7 days a week, over an area that covers many London Boroughs, Essex, Hertfordshire and Suffolk.

We provide electrical, heating and property services to all kinds of properties including: Houses, Flats, Tower Blocks, Offices, Industrial Units, Schools, Colleges, Sports Halls and Commercial Buildings.




Brooklyn Lodge

Mott Street


E4 7RW

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Training provider


Applications for this apprenticeship are being processed by Hertford Regional College


The Apprenticeship Team 01992 411572

Working towards completing Level 3 Business Administrator Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)

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