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Apprenticeship in Customer Services - Maxwell's Hair Salon Maxwells

Maxwell's Hair Salon on the main Cheriton High Street have a lovely team looking for someone to help and work alongside their stylists to keep on top of the day to day duties.

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Closing date: 18 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Tuesday – Saturday, 8:30am - 5pm.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    04 Mar 2022

  • Date posted

    07 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


Maxwell’s Hair salon are looking for someone to assist in meeting & greeting clients, working alongside the stylists to keep on top of the day-to-day duties.

To include:

  • Sweeping & cleaning the salon, basins, mirrors, towels etc.
  • Eventually with in salon training you may be required to wash hair.

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers and is delivered from the workplace or digitally, or through going out into the customer's own locality.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.

Requirements and prospects

Desired skills

  • Good communication skills
  • Can embrace change and challenges
  • Listens to instructions
  • Good timekeeping

Personal qualities

  • Dress smartly
  • Be able to maintain a good professional standard in salon
  • Can work well under pressure

Desired qualifications

Minimum Level 1 in maths & English or equivalent.

Future prospects

This employer is looking for the apprentice that they recruit to sustain a long-term career with them & the chance to develop and progress to full-time employment.

Once fully qualified, customer service practitioners in the UK earn on average from £17,585 -£25,000 per year.

Things to consider

From the 1st April 2021 the National Minimum Wage rate (NMW) for apprentices is £4.30 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18-year olds is a priority and fully funded by Government.

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+

PLEASE NOTE: The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer.

You will also be required to have a Pre-screening interview over the phone with one of TNB Skills Training advisers before your details are passed to the employer to ensure you meet their criteria so please expect a call.

About the employer

Established Salon in Cheriton with a new owner and ideas and plans to modernise the business.

Maxwell’s Hair Salon Fully qualified stylists, always here to create and advise.





Cheriton High Street


CT19 4ET

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Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

  • Apprenticeship Standard - Customer Service Practitioner Level 2
  • Level 2 Functional skills in English & maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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