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Parts Consultant Apprenticeship Sherwood Truck And Van Ltd

Are you looking for an opportunity within a fast paced, progressive company? Sherwood Truck and Van are looking for a passionate and ambitious individual who is keen to learn and develop their skills to become the future of their great company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

  • Working week

    Monday - Friday, hours TBC

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    29 Oct 2021

  • Date posted

    07 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001708845

  • Positions

    1 available

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it's vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don't like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Sherwood Truck and Van's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers' needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers' expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Requirements and prospects

Desired skills

You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.

Personal qualities

  • A keen interest and passion for Customer Service
  • Practically minded
  • Logical approach to problem solving
  • An enthusiasm to learn new practical and theoretical skills

Desired qualifications

Minimum requirements are a Grade '3' or equivalent in GCSE English Language and maths.

Future prospects

At Sherwood T+V they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

The UK's largest IVECO Dealer Group Fiat Van Dealer, with 13 sites, has been a family owned and run business for over a century. The Group now covers an area of responsibility for IVECO which includes East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. As an IVECO dealer our network includes 13 full service dealerships, supported by local agreements with an additional eight authorised IVECO repairers. IVECO Vans, IVECO Trucks, Service, Parts, Repair Maintenance, Used Vans, Plylining, Tyres, Bodyshops, Aftersales and everything else for your van and truck in West Bromwich, Birmingham, Coventry, Wolverhampton, Leicester, Boston, Cambridge, Norwich, Peterborough, South Normanton, Sheffield, Nottingham and Stoke.

Employer

Sherwood Truck And Van Ltd

Address

Etruria Old Road

Stoke-On-Trent

ST1 5PE

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Training

Training provider

REMIT GROUP LIMITED

Applications for this apprenticeship are being processed by Remit Ltd

Contact

Matthew Nightingale

Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce.

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2.

On successful completion, you will receive:

  • Level 2 in Customer Service
  • Level 1/Level 2 Functional Skills in English & maths (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Oct 2021