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Customer Service Assistant Apprentice Rebecca Charlton

A Customer Service Assistant Apprentice is required to support a very busy team based at the beautiful DH9 Café/Coffee Shop in the busy town of Stanley. We are a lovely little team of really friendly staff. We stock fresh home cooked food, from pies to cakes, breakfasts, and drinks and many more to enjoy with celebration cakes made to order.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    09:00 - 17:00 hours to be discussed at interview. Days and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    13 months

  • Possible start date

    06 Oct 2021

  • Date posted

    07 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

DH9 Cafe are delighted to be expanding their team and are happy to announce they have a vacancy for a Customer Service Apprentice to work in the Café/Coffee Shop.

Daily duties/responsibilities will include:

  • Friendly with customers and staff
  • Contributing to teamwork and supporting colleagues
  • Serving drinks
  • Serving tables
  • Clearing tables
  • Using the till
  • Operating the coffee machine

Requirements and prospects

Desired skills

  • Prioritisation and time management skills
  • Good communication skills

Personal qualities

  • Passionate
  • Creative
  • Flair and ambition
  • Outgoing personality
  • Ability to work with little supervision and maintain a high level of performance
  • Customer-oriented and friendly
  • Working quickly without compromising quality

Desired qualifications

4 GCSEs at grades D/3 or above (or equivalent) including maths and English.

Future prospects

To become fully qualified to Level 2 with a prospect to becoming a fully qualified team member and the possibility of a full-time job.

Things to consider

Please consider travel arrangements prior to applying for this role.

About the employer

Independent cake and pie shop, our produce is homemade using locally sourced ingredients and staffed by local people. Cakes made to order and cafe space.


Rebecca Charlton



Clifford Road



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Training provider


Applications for this apprenticeship are being processed by Derwentside College


Bethany Kemp 01207 585 989

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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