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Customer Service Apprentice - Office Administrator Clarendon Park Medical Centre

Good at multi-tasking? Curious about a career in Healthcare Administration? If this sounds like you… We are based across the Willows Health Group - This role is across two of our medical centres , Clarendon Park Medical Centre and Springfield Road...Please read on and apply if interested.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday (Hours and shifts to be confirmed) 20 hours at Springfield Road and 16 hours at Clarendon Park Road

    Total hours per week: 36.00

  • Expected duration

    15 months

  • Possible start date

    10 Oct 2021

  • Date posted

    06 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Customer service to include face to face and telephone contact.

Duties to include but not limited to:

  • Booking appointments
  • Managing tasks 
  • Patients registrations
  • Scanning
  • Understanding prescriptions
  • Patient queries
  • Letters

And any other related duties using bespoke clinical system

Requirements and prospects

Desired skills

  • Excellent Communication Skills
  • Proficient Keyboard skills
  • Knowledge of Word and Outlook

Personal qualities

  • Hard working
  • Diligent
  • Team player
  • Flexible

Desired qualifications

GCSE/A-Levels or Equivalent including GCSE Grades A*-C (9-4) or equivalent in English and maths.

Future prospects

Possible career in Healthcare Administration after completion 

Things to consider

  • Patient confidentiality
  • Patient Safety
  • Busy environment

Will be working in a Covid-19 Risk environment

All steps have been taken to ensure welfare and safety of all staff

The other address you will be working is

Springfield Rd Health Centre - Springfield Road, Leicester LE2 3BB

About the employer

Willows Health has 7 sites, we are the largest provider of NHS primary care services in Leicestershire, our mission is to provide the best and most innovative care to our 45,000 patients.


Clarendon Park Medical Centre



Clarendon Park Road



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Training provider


Applications for this apprenticeship are being processed by Heart of England Training Ltd


Emma Stead 01788 820132

  • Customer Service Practitioner - Level 2 - Standard 
  • Functional Skills in maths and English provided if needed 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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