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Customer Services L2 Apprenticeship The Wakefield Group Ltd

You will be responsible for a wide range of tasks including: - Serving customers face to face - Answering the phone to customers/suppliers - Cashier - Tidying shop floor - Sorting deliveries

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours a week minimum Monday – Friday 6am – 1pm (1 day off midweek on a rota basis) Saturday 7am-11am 30 minute lunch break

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    09 Oct 2021

  • Date posted

    06 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Serving customers face to face
  • Answering the phone to customers/suppliers
  • Being the front of house cashier
  • Learning money handling
  • Tidying shop floor
  • Dealing with the Click and Collects
  • Sorting the incoming deliveries

Requirements and prospects

Desired skills

  • Customer Service skills
  • Hard working
  • Listening skills
  • Communication skills
  • Organisation
  • Teamwork
  • Flexibility
  • Willingness to learn

Personal qualities

  • Friendly
  • Punctual
  • Trustworthy
  • Patient
  • Drive and determination

Desired qualifications

  • GCSE Grade C and above in Maths and English.

Future prospects

  • Permanant role at the company

Things to consider

About the employer

Welcome to Direct Florist Supplies eBay Shop. We offer you the best possible prices on a huge range of floral sundries with fast delivery. Our products include Florist Foam, Ribbon, Plastic Ware, Floristry Tools, Presentation and Packaging, Seasonal, Bridal Accessories and many many more...


The Wakefield Group Ltd


Unit 2

Brownhills Business Park, Canal Lane



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Training provider


Applications for this apprenticeship are being processed by Axia Solutions Limited


Ellie Rowland 01782572777

  • Customer Services Practitioner L2 
  • English and maths Functional Skills Level 1 with opportunity to achieve Level 2
  • Development of soft skills in communication and team work. 
  • Essential Digital skills are optional 


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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