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Customer Service Apprentice DIRECT POSTAL SERVICES LTD

This is a fantastic opportunity, for the right person, to join a successful team as a Customer Service Apprentice. To be part of the front line team responsible for the management and delivery of all client requirements. Being the first point of contact for our clients and principle provider.

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Closing date: 16 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 9am-5.30pm - Hours can be flexible (half an hour unpaid lunch),

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    17 Oct 2021

  • Date posted

    07 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include:

  • Develop and maintain a rapport with key client stakeholders, in order to manage expectations and ensure value added service provision
  • Manage end to end production workflow including associated communication with clients, internal stakeholders, ensuring the qualify procedures are followed throughout the production cycle, ensuring the delivery of the product on time, to specification
  • Proven ability to meet targets and SLA delivery, a results-driven individual motivated by achieving goals

Requirements and prospects

Desired skills

  • Effective written and verbal communication skills
  • Proven ability to build effective client relationships
  • Able to work in a fast paced environment
  • Likes a challenge
  • Drive/enthusiasm
  • Able to use own initiative
  • Reliable
  • Team Player/good personality

Personal qualities

  • Good time keeping
  • Enthusiastic about learning
  • Pleasant nature
  • Friendly
  • Organised

Desired qualifications

4 GCSE grade A* - D / 9-3 or equivalent qualifications.

Future prospects

For the right person this could be the start of a great career. 

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Direct Postal Services Ltd is a family run company established in 2019 in Leeds.  Predominately packing and distribution they are now expanding into the West Midlands providing an excellent service to their clients.




Unit 5

Planetary Road


WV13 3SW

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Training provider


Applications for this apprenticeship are being processed by The Apprenticeship Works


Bev Morris

  • Customer Service Level 2
  • Functional Skills if required 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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