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Customer Service/Administration Apprentice Puffins Of Exeter

An exciting opportunity has arisen, for an apprenticeship at the head office of a busy childcare provider in Exeter. Duties to include: answering the telephone, dealing with customers, photocopying, scanning, shredding, ordering stationery and any other duties as required.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Hours to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    30 Sep 2021

  • Date posted

    06 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001707994

  • Positions

    1 available

Duties will include:

  • Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries
  • Resolving customer queries
  • Maintain filing systems
  • Evaluate customer satisfaction
  • Occasional local errands such as getting stationary or going to the post office
  • Checking and signing off deliveries
  • Preparing resources for meetings e.g. printing and scanning documents, word processing and binding books
  • Desktop researching and & finding resources
  • Gathering management information such as reports from the Administration Manager
  • Shadowing Directors and assisting when required
  • Assisting in reports
  • Making travel plans
  • Scheduling meetings
  • Assisting other departments with specific tasks
  • Assisting external meetings & social events with the Directors
  • Preparing correspondence
  • Undertake any reasonable request as directed by the Directors
  • Participate in development & training which may involve infrequent working at weekends
  • Book in work experience placements

Requirements and prospects

Desired skills

  • Ability to meet targets
  • Documentation skills
  • Meeting planning
  • Supply management
  • Telephone skills
  • Office experience 
  • Verbal communication
  • Internal communication
  • Dependability
  • Professionalism
  • Client relationships

Personal qualities

  • Bright and confident personality
  • Well presented 
  • Flexible & mature approach with ability to work unsupervised
  • IT literate
  • Excellent organisational skills
  • Ability to work under pressure to tight deadlines
  • Work under own initiative
  • Able to write good English
  • Have a calm confident and helpful telephone manner
  • Be aware of health & safety standards, along with a high understanding of dignity and diversity in the work place
  • Follow safeguarding & children procedures
  • Be able to work with absolute confidentiality and discretion at all times

Desired qualifications

A good level of written and spoken English is required. 

Future prospects

There may be the possibility to progress to Level 3 for the right candidate. 

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Puffins are a very busy childcare provider with multiple nurseries.

This position is based in the head office in Mont Le Grand Exeter.

Employer

Puffins Of Exeter

Address

13

Mont Le Grand

Exeter

EX1 2PD

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Training

Training provider

PAIGNTON SEC INFO TECH TRAINING CENTRE LIMITED

Applications for this apprenticeship are being processed by Paignton Sec Info Tech Training Centre

Contact

Sarah Abbott 01803 559816 sarah@paigntonsec.com

  • APPRENTICESHIP STANDARD
  • Customer Service Practitioner Level 2
  • Functional Skills English (If required)
  • Functional Skills maths (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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