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Apprentice Customer Service Right Care (Nw) Ltd

Become an apprentice with Right Care in this office-based role and you’ll have everything you need to truly realise your potential. With experience in a full-time role and the support of our team all whilst earning a real wage.

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Closing date: 12 Oct 2021

Apprenticeship summary

  • Weekly wage

    £125.00 - £230.00

  • Working week

    Between 8am and 5pm, 5 from 7 days, exact shifts TBC.

    Total hours per week: 25.00

  • Expected duration

    15 months

  • Possible start date

    19 Oct 2021

  • Date posted

    04 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Earn and learn-you’ll get a salary whilst you train

Gain new skills both for now and for your future

Learn how to deliver customer interactions in a variety of settings, from face-to-face exchanges to online communications

Working in a friendly, professional environment with an array of employee benefits and progression opportunities.

Day-to-day, activities include:

  • Efficiently answer all telephone calls
  • Recruitment administration
  • To provide admin services to Right Care with current best practice
  • Respond positively to customer enquiries and direct them to the appropriate department

You will also undergo training within the care sector as a back up to deliver care as additional hours of pay if required.

Requirements and prospects

Desired skills

  • Good organisation skills
  • Knowledge of Microsoft Office packages e.g. Excel, Word and Outlook etc.

Personal qualities

  • Friendly and polite
  • Professional telephone manner

Desired qualifications

  • GCSE or equivalent in maths at D / 3 and above
  • GCSE or equivalent in English C / 4 and above

Future prospects

A full-time role will be offered on completion if the business is in a financial position to do so.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Opened in December 2016, over the years Right Care has strived to provide the highest quality of home care with extreme passion and commitment. Our principal belief is one of delivering a continual high-quality service and developing relationships that actively encourage our service user’s own well-being.


Right Care (Nw) Ltd


Croft House

St. Georges Square



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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

  • Customer Service Practitioner Level 2 Intermediate Level Apprenticeship

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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