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Customer Service Apprentice JUICE STORED ENERGY LIMITED

The successful applicant will be able to work within a team environment, or individually using their own initiative. A desire to work within a customer service team is a must, and strong communication skills via telephone and email/media is critical for any applicant.

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Closing date: 07 Oct 2021

Apprenticeship summary

  • Weekly wage

    £166.00

  • Working week

    Monday – Friday: 8.30 am to 5.00pm. Details to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    14 Oct 2021

  • Date posted

    30 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001706780

  • Positions

    1 available

Please see below listed responsibilities for this role, (but not limited to):

  • Offering full assistance and support to all internal and external stakeholders
  • Answering the telephone and dealing with customer queries via email
  • Building reports as required
  • Processing of maintenance work orders and reports
  • Examine and identify errors within maintenance documentation
  • Booking in engineers visits with clients
  • Data inputting into Salesforce (any experience of Salesforce would be advantageous)

Requirements and prospects

Desired skills

The candidate we are looking for will hold the following skills:

  • Excellent interpersonal and communication skills
  • Self-motivated, driven, able to work alone and as part of a cross functional team
  • The strive to achieve both personal and company goals
  • Competent in IT including MS office skills and custom company systems

Personal qualities

  • Desire to develop the role further
  • An enthusiastic and ambitious individual
  • Attention to detail and the ability to notice error
  • Ability to foster and build relationships

Desired qualifications

GCSE or equivalents at level 4 in maths and English.

Future prospects

Full time position for the right candidate.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Juice Stored Energy Ltd is the most dynamic service provider in its market sector and we have established a solid foundation delivering the highest level of industrial battery service across the material handling world. Recording significant growth since our launch in 2011, Juice is ranked as the UK's fastest growing independent business in our sector.

Employer

JUICE STORED ENERGY LIMITED

Address

Sherwood Network Centre Unit 8

Sherwood Energy Village

Newark

NG22 9FD

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by Babington Business College

Contact

Sandeep Beesla 07341566130 Sandeep.beesla@babington.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 2 in Customer Service Practitioner 
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • In-house training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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