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General Office Apprentice McArthur Dean Training Ltd

McArthur Dean has a vacancy for a Customer Service / Business Administration Apprentice to undertake a wide range of duties. The role will primarily be based in the General Office assisting the Office Manager, but the successful candidate will also be trained up to cover in other areas when required.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am to 5pm, Shift TBC

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    11 Oct 2021

  • Date posted

    30 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Booking and Registering learners for exams
  • Updating various data bases
  • Creating Starter Files
  • Completing Stationery orders
  • Electronic and manual filing
  • File audit
  • Speaking directly with employers and learners
  • Reception cover
  • Updating class registers
  • Copying, scanning, and putting certificates into envelopes
  • Contacting learners when their certificates have arrived
  • Ensuring the office/workspace is kept tidy
  • Implement and abide by the company’s equal opportunities policy
  • Implement and abide by the company’s health and safety policy
  • McArthur Dean Training is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment

The above list is in no way exhaustive and the successful candidate could be given other responsibilities as they develop and gain more experience.

Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills
  • Strong IT skills

Personal qualities

  • Able to listen to instruction and complete tasks accurately to deadlines
  • Punctual and reliable
  • Being able to work as part of a team
  • Being able to work using your own initiative
  • Motivated and career minded with a desire to progress
  • Being able to work in a fast-paced environment
  • Prioritises workload to ensure all deadlines are met

Desired qualifications

  • GCSE C/4 or equivalent maths and English

Future prospects

  • Excellent future prospects for the right candidate upon completion

About the employer

Independent training provider with branches in Hull, Grimsby and Scunthorpe offering Apprenticeships in Business Administration, Customer Service and Accounts.


McArthur Dean Training Ltd


Old Custom House

Market Place



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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307365

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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