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Receptionist Apprentice Brook Hotels Ltd

Take bookings, checks guests in and out of the hotel, allocates rooms and keys, and be the main point of contact between the guests and the staff. This is a fantastic opportunity for the right candidate.

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Closing date: 10 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    0700-1530 or 1500-2330, 5 out of 7 days. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    17 Feb 2022

  • Date posted

    29 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • To run and control your reception shift according to the company standards and procedures
  • To ensure maximum room occupancy and maintain the highest possible average room rate through correct application of the ‘Never Say No Policy’
  • Use and understand the ‘Rooms Grid’
  • Ensure event enquiries are logged in the C&B enquiry book and on enquiry forms as per the company policy
  • Follow the rota in line with the business needs. Ensure you are punctual, and your duties are carried out competently
  • Attend induction and ongoing training as necessary
  • Ensure all guests receive the attention and service to which they are entitled
  • Ensure that guest bills are recorded accurately, presented to guests on departure and that their accounts are settled prior to departure
  • Attend departmental and staff meetings
  • Handle guest complaints in a professional and efficient manner
  • Carry out any reasonable management instruction

Requirements and prospects

Desired skills

  • Ability to work under Stress
  • Good command over English & maths
  • High ability of Attention to detail
  • Willingness to work in split shift
  • Have good customer service skills
  • Have basic IT skills

Personal qualities

  • Enthusiasm towards self-development
  • Positive and approachable manner
  • Good team player
  • Be smart & presentable
  • Have friendly disposition

Desired qualifications

Maths & English GCSE grade C/4 or above or equivalents desirable.

Future prospects

Employment as a full-time Receptionist.

About the employer

Located in the town centre of Colchester, the Grade I-listed Brook Red Lion Hotel is 2.4 km from the Merville Barracks and 3.2 km from the University of Essex. The Red Lion is ideal for Colchester Hospital, Colchester Castle, town centre shopping and Colchester Zoo. All 24 bedrooms, with original Tudor features, have a flat-screen multi-channel TV, complementary tea and coffee and a work desk, alongside a private bathroom.


Brook Hotels Ltd



High Street



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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

  • Hospitality Team Member - Reception Level 2

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Before you apply

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