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Receptionist Apprentice Brook Ltd

Take bookings, checks guests in and out of the hotel, allocates rooms and keys, and be the main point of contact between the guests and the staff. This is a fantastic opportunity for the right candidate.

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Closing date: 10 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    0700-1530 or 1500-2330, 5 out of 7 days. Days TBC.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    17 Oct 2021

  • Date posted

    29 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available


  • To run and control your reception shift according to the company standards and procedures
  • To ensure maximum room occupancy and maintain the highest possible average room rate through correct application of the ‘Never Say No Policy’
  • Use and understand the ‘Rooms Grid’
  • Ensure event enquiries are logged in the C&B enquiry book and on enquiry forms as per the company policy
  • Follow the rota in line with the business needs. Ensure you are punctual, and your duties are carried out competently
  • Attend induction and ongoing training as necessary
  • Ensure all guests receive the attention and service to which they are entitled
  • Ensure that guest bills are recorded accurately, presented to guests on departure and that their accounts are settled prior to departure
  • Attend departmental and staff meetings
  • Handle guest complaints in a professional and efficient manner
  • Carry out any reasonable management instruction

Requirements and prospects

Desired skills

  • Good command over English & maths
  • Have good customer service skills
  • Have basic IT skills

Personal qualities

  • Enthusiasm towards self-development
  • Positive and approachable manner
  • Good team player
  • High ability of Attention to detail
  • Willingness to work in split shift
  • Be smart & presentable
  • Have friendly disposition
  • Ability to work under Stress

Desired qualifications

Maths & English GCSE grade C/4 or above or equivalents desirable

Future prospects

Future employment as a full-time receptionist.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Situated just 3.2 kms from the city centre of Chester, this 3-star country-house hotel is set within nice grounds. With free Wi-Fi and free parking, Brook Mollington Banastre Hotel & Spa has an indoor swimming pool, a sauna, gym, hot tub, squash courts, and a spa. Dating back to 1853, the historic Brook Mollington Banastre Hotel & Spa boasts has comfortable rooms with a work desk, flat-screen TV, and free WiFi. Each room benefits from an en-suite bathroom and some have garden views.


Brook Ltd


Parkgate Road


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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

  • Hospitality Team Member - Reception Level 2

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Before you apply

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