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Apprentice Administrator The Crouch Hall Road Surgery

To act as a focal point of communication between the GPs, practice manager and other members of the primary health care team. To ensure administrative and clerical duties within the practice are carried out within the practice’s guidelines and policies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday Between 8am - 7pm. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    29 Apr 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

General Administration Duties:

  • Action emails from patients coming into the general email address.  Ensure these are dealt with on a daily basis
  • Forward emails to the appropriate staff member or clinician
  • Review e-consult emails daily forwarding to the appropriate person and action amin e-consults
  • Support the reception team at busy times taking calls, making appointments and dealing with patient queries
  • Cover for other admin posts as required.
  • Maintain, update and monitor computerised registration data base
  • Ensure all new registrations are entered onto the database
  • Update the database for all patient change of registration status as notified
  • Ensure all deductions and FP 69 notices are dealt with in a timely manner
  • Monitor accuracy of registration database producing any necessary reports as required
  • Ensure medical records requested for return to the CCG/Health Authority are retrieved and dealt with in the appropriate manner
  • Ensure that new patient medical records are accepted and filed in the appropriate manner
  • Monitor GP – GP ensuring that all queries are dealt with
  • Monitor registration workflow ensuring that all incoming notifications are actions in a timely manner


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Requirements and prospects

Desired skills


The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

Personal qualities


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Desired qualifications

GCSE (or equivalent) 9-5 /A*-C in maths and English desired.

Future prospects

May be offered a permanent role at the end of Apprenticeship.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Things to consider

Applicant may have to complete a trial day before offered Apprenticeship.

About the employer

Welcome to the Crouch Hall Road Surgery

The Practice was founded in 1970 by Dr Jane Chomet.

Our philosophy is to provide an efficient and caring service with a personal and family-oriented approach.

We are a training practice and at times we have GP registrars, trainee counsellors, medical students and practice nurses in attendance. Your consent will be sought prior to consultation if this person(s) can sit in or if the consultation is to be video recorded.

We also have additional doctors doing surgeries, who form part of the practice team.


The Crouch Hall Road Surgery


Crouch Hall Road Surgery, 48 Crouch Hall Road


N8 8HJ

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Training provider


Applications for this apprenticeship are being processed by Westminster Kingsway College - Employer Training Solutions


Zahia Payne 0207 391 6499

  • Business Administrator Apprenticeship Standard Level 3
  • Functional Skills if needed 
  • Personal learning and thinking skills
  • Employment rights and responsibilities

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today