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Apprentice Team Member The Balfour Arms

Vacancy for an Apprentice Team Member to carry our all Front of House duties to include (but not limited to) waitressing, functions and events, bar work (if suitable), preparation and close down.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    Consisting of varied shifts throughout the week as directed by the rota currently in place, this will be discussed at interview.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    07 Oct 2021

  • Date posted

    28 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Everything we do as a pub and restaurant is built on the enthusiasm and professionalism of our team. Don't worry if you haven’t had lots of experience, we'll give you all the training you need.

About Us
We are fanatical about great customer service, good quality food and having fun at work. We are part of the community and we are looking for people who, like us, love creating a fantastic atmosphere for all visitors. Of course, there’s much more to working with us than just the atmosphere. We’re dedicated to developing our people and there are lots of opportunities to keep on learning.

Job Purpose

To greet customers and offer correct menus; answer questions about menu offerings; process food and drink orders; carry food and drink from kitchen and bar to tables; clear tables as appropriate; prepare bills and process payments.


  • Welcome customers when they arrive
  • Introduce customers to the menu and announce daily or seasonal menu specials
  • Answer questions about menu items, ingredients, and pricing
  • Takes customers' orders for food and drink by writing them on a ticket and entering them into the till
  • Prepare drinks and serve them to customers
  • Collects food orders from the kitchen, verify that they are correct, and serve them to customers
  • Ensure that customers are satisfied with their meals and process orders for additional courses if necessary
  • Removes used dishes, glasses, and flatware from tables
  • Prepare bills and deliver them to customers
  • Processes cash and credit card payments and return change to customers if necessary
  • Set tables with dishes, glasses, and flatware and refill condiments
  • Maintain familiarity with menu items, specials, and pub information
  • Meet with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

Requirements and prospects

Desired skills

  • Some front of house experience would be desirable, but not essential

Personal qualities

  • Flexibility
  • Confidence
  • Good sense of humour is a must
  • Calm and articulate


Desired qualifications

A good level of maths and English but Functional Skills can be undertaken if necessary.

Future prospects

There will be the possibility to progress onto the L3 Standard.

Things to consider

The premises are open daily from 0700 to 2300 (midnight on Friday and Saturdays) so flexibility around working when required, and unsociable hours is a must.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

SheilaMarcella Limited, trading as The Balfour Arms, is a pub, restaurant, sports bar, with 3 B&B rooms, set in the heart of the community in Sidmouth


The Balfour Arms



Woolbrook Road


EX10 9UZ

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Training provider


Applications for this apprenticeship are being processed by South West Association of Training Providers Limited


Deborah Potter

Training to achieve the Hospitality Team Member Level 3 Qualification.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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