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Receptionist / Administrator Apprenticeship McArthur Dean Training Ltd

McArthur Dean has a vacancy for a Receptionist/ Administration Apprentice to undertake a wide range of duties. The role will primarily be based in Business Development assisting the team, but the successful candidate will also be trained up to cover in other areas when required.

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Closing date: 28 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am to 5pm, shifts TBC.

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    05 Oct 2021

  • Date posted

    28 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The successful candidate will undertake the following duties:

  • Answering telephones on the company switchboard
  • Dealing with customers arriving to the company, making them feel welcome
  • Assisting with initial assessments and the interview process
  • Creating interview/starter files
  • Updating documentation
  • Updating various databases
  • Filing
  • Archiving and dismantling files
  • Undertaking post duties daily
  • Assist with all administration ensuring all documentation is completed accurately and on time.
  • Checking learner and employer reference numbers for starter files
  • Assisting with the invigilating of exams
  • Photocopying and scanning documents
  • Using tracking systems where appropriate
  • Speaking directly with employers and learners
  • Ensuring the floor is always kept tidy
  • Implement and abide by, the company’s equal opportunities policy
  • Implement and abide by, the company’s health and safety policy
  • McArthur Dean Training is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment
  • Any other duties as reasonably required

The above list is in no way exhaustive and the successful candidate could be given other responsibilities as they develop and gain more experience.

Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills
  • Strong IT skills including knowledge of and a genuine interest in social media

Personal qualities

  • Able to listen to instruction and complete tasks accurately to deadlines
  • Punctual and reliable
  • Being able to work as part of a team
  • Being able to work using your own initiative
  • An innovative approach to social media
  • Motivated and career minded with a desire to progress
  • Being able to work in a fast-paced environment
  • Prioritises workload to ensure all deadlines are met

Desired qualifications

  • GCSE C/4 or equivalent maths and English.

Future prospects

  • Excellent future prospects for the right candidate upon completion

About the employer

Independent training provider with branches in Hull, Grimsby and Scunthorpe offering Apprenticeships in Business Administration, Customer Service and Accounts.


McArthur Dean Training Ltd


Old Custom House

Market Place



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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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