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Apprentice Customer Service Executive NORTHGATE LIGHTING LIMITED

Apprentice Customer Service Executive at Northgate Lighting in Leeds.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9:00 - 17:00 with a 30 minute unpaid lunch break - 37.5 hours per week

    Total hours per week: 37.50

  • Expected duration

    14 months

  • Possible start date

    27 Oct 2021

  • Date posted

    28 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001704862

  • Positions

    1 available

  • Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
  • Answering incoming customer calls, dealing with their queries.
  • Answering customer emails.
  • Providing customer support.
  • Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
  • Speaking with suppliers, chasing orders.
  • Working with manufacturing department to make sure customers’ requirements are met.
  • Dealing with returns, faulty or damaged items.
  • Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
  • Managing delays.
  • Making sure customers’ orders are fulfilled on time and any issues solved promptly.
  • Dealing with carriers and transportation.
  • Organising proof of deliveries.
  • Working closely with warehouse team regarding customers’ orders.
  • Attending monthly Group Customer Service meetings.
  • Assessing the issue, investigating the detail and providing suitable and timely response to all queries.  
  • Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.

Requirements and prospects

Desired skills

  • Good communication skills.
  • Good customer service skills.

Personal qualities

  • Computer Skills – Microsoft Word, Excel, and Outlook.
  • Excellent Communication, both with customers and suppliers, within face to face meetings, and over email and telephone.
  • Ability to work as part of a team & independently.
  • Managing of own workload to achieve deadlines, working within a fast paced environment.
  • Highly IT literate, especially in Excel.
  • Previous knowledge of the lighting industry is advantageous however full training will be provided
  • Knowledge and use of  CRM system, and Microsoft Dynamics NAV
  • Ability to prioritise heavy workload 
  • Ability and willingness to work hours as required to complete the task.
  • Previous experience working in a customer service / sales environment.

Desired qualifications

  • No formal qualifications required.

Future prospects

  • Progression onto full time employment.

Things to consider

  • THE CLOSING DATE ISNT A SET DATE, THE COMPANY WILL WISH TO INTERVIEW APPLICANTS BEFORE THE CLOSING DATE, RESULTING IN THE VACANCY BEING FILLED BEFORE THE GIVEN DATE SO WE DO RECOMMEND GETTING YOUR APPLICATION FORM IN AS SOON AS POSSIBLE. 


About the employer

Lighting manufacturer in Leeds, England

Employer

NORTHGATE LIGHTING LIMITED

Address

Regina House

Ring Road

Leeds

LS13 4ET

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Applications for this apprenticeship are being processed by North Lancs Training Group Ltd

Contact

North Lancs Training Group 01254 395355 recruitment@nltg.co.uk

Intermediate Level 2 Apprenticeship in Customer Service alongside Maths and English functional skills, work based learning.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2021