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Receptionist Apprentice Whipper Inn

Take bookings, checks guests in and out of the hotel, allocates rooms and keys, and be the main point of contact between the guests and the staff.

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Closing date: 26 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    07.00am - 15.30pm or 15.00pm - 23.30pm

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    30 Nov 2021

  • Date posted

    26 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • To run and control your reception shift according to the company standards and procedures
  • To ensure maximum room occupancy and maintain the highest possible average room rate through correct application of the ‘Never Say No Policy’
  • Use and understand the ‘Rooms Grid’
  • Ensure event enquiries are logged in the C&B enquiry book and on enquiry forms as per the company policy
  • Follow the rota in line with the business needs. Ensure you are punctual and your duties are carried out competently
  • Attend induction and ongoing training as necessary
  • Ensure all guests receive the attention and service to which they are entitled
  • Ensure that guest bills are recorded accurately, presented to guests on departure and that there accounts are settled prior to departure
  • Attend departmental and staff meetings
  • Handle guest complaints in a professional and efficient manner
  • Carry out any reasonable management instruction

Requirements and prospects

Desired skills

  • Ability to work under stress
  • Good command over English & maths
  • High ability of attention to detail
  • Willingness to work in split shift

Personal qualities

  • Enthusiasm towards self development
  • Positive and approachable manner
  • Good team player
  • Be smart & presentable
  • Have friendly disposition

Desired qualifications

Maths & English Grade 4/C+ desirable

Future prospects

Future employment as a full time Receptionist.

About the employer

Located in the town centre of Oakham, the Brook Whipper-In Hotel is 2.4 km from Rutland Water. The area is popular for sailing, trout fishing, bird watching and cycling. The Whipper-In is opposite Oakham School, Oakham Castle and ideal for visits to Burghley House and Rockingham Racetrack Oakham train station is a 2-minute walk away. 


Whipper Inn


Market Place


LE15 6DT

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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

  • Hospitality Team Member - Reception Level 2 Intermediate Level Apprenticeship
  • Functional Skills in maths and English if required

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Before you apply

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