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Apprentice Hospitality Team Member Lakeland Inns Ltd

Working closely with your manager and our fantastic teams you will learn every aspect of the hospitality trade from serving the perfect drink to taking hotel reservations. You will be trained in all areas by people with a wealth of hospitality experience, in a multi-site company with plenty of room for progression upon completion of your course.

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Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage

    £175.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    01 Nov 2021

  • Date posted

    26 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001703951

  • Positions

    1 available

Your main responsibilities will include:

  • Greeting and seating customers
  • Taking orders
  • Managing tables
  • Serving our customers food and drinks to a high standard
  • Taking reservations for both tables and rooms

You will receive in depth training around Customer service as this is at the forefront of everything we do.


Requirements and prospects

Desired skills

  • Good communication skills

Personal qualities

  • Reliable
  • Practical

Desired qualifications

None specified.

Future prospects

We are a company that encourages development and progression.  We would envisage progression to level 3 continuing employment with us and progressing through the ranks.


About the employer

Lakeland Inns is a family run, successful and ever-growing pub group in the Southern Lake District.

We currently have 5 sites in Ulverston, Broughton In Furness, Grange over Sands, Curthwaite and Spark bridge, along with the award winning Lakeland Brewhouse brewery, which beers feature in all of pubs.

Employer

Lakeland Inns Ltd

Address

Market Street

Ulverston

LA12 7AY

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Training

Training provider

KENDAL COLLEGE

Applications for this apprenticeship are being processed by Kendal College

Contact

Hannah Haygarth 07721111757 hannah.haygarth@kendal.ac.uk

Level 2 Hospitality Team Member apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


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