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Customer Service Administration Apprentice Howden Joinery Ltd

Howdens are currently looking for a Customer Service Administration Apprentice to join their expanding team! Howdens is committed to developing our people, which means our Apprenticeships lead to great career opportunities and the chance to really make your mark.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Hours between 8am to 5pm Monday to Friday.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    06 Oct 2021

  • Date posted

    26 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay. 

The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.

Key Accountabilities & Responsibilities include:

  • To check invoices and ensure that these are properly filed daily
  • Check and reconcile haulier administration e.g. dispatch notes, invoices, proof of delivery, returns
  • Purchase and monitor depot stationery requirements
  • Assist with mailing of promotional material to customers
  • To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner
  • Reconcile depot petty cash expenditure
  • Keep operational reports and information up to date
  • To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual
  • Carry out stock reconciliation procedures e.g. inputting line checks
  • To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications

Requirements and prospects

Desired skills

  • Effective teamwork skills
  • Ability to communicate effectively

Personal qualities

We are looking for smart, friendly people with excellent attention to detail and a desire to learn. You will be confident, tenacious, and hungry to succeed, with a flexible approach to working and learning in a fast-paced environment.

  • Able to prioritise workload
  • Must be a self-motivated person

Desired qualifications

No qualifications required.

Future prospects

Ongoing training and Learning. 

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Howdens are the UK's largest designer and manufacturer of fitted kitchens and joinery products, transforming thousands of homes every year.


Howden Joinery Ltd


Unit 4-5


Garratt Lane


SW18 4DJ

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Alongside this job role, you also will be studying towards your:

  • Customer Service Practitioner Apprenticeship Standard Level 2
  • Functional Skills in English and maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2021