Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Systems Support Apprentice Cultrix Limited

The Systems Support Apprentice will be a member of a small team with the ability to perform tasks unsupervised and will be trained to resolve issues as well as offer advice on the IT helpdesk.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Dec 2021

Apprenticeship summary

  • Weekly wage

    £262.50

  • Working week

    Monday to Friday 9.00am - 5.30pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    15 Jan 2022

  • Date posted

    23 Apr 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001703556

  • Positions

    1 available

The Trainee Systems Support Technician will be a member of a small team with the ability to perform tasks unsupervised and will be trained to resolve issues as well as offer advice on the IT helpdesk.

Each team will be assigned specific customer accounts where they will have responsibility for all aspects of the IT infrastructure. You will be given experience with the following technologies, so you will have the desire to learn and develop: Windows desktop, Microsoft Office, DNS, DHCP, TCP/IP, switching and routing.

Additionally there will be occasions where you will need to assist with providing on-site support and this may include installation of new hardware and software.

  • Ensure all customer calls are handled quickly, courteously, efficiently and in a professional manner; updating customers regularly in the event of any delay. At least by end of each working day, if not resolved within 2 days, issue must be escalated to Line Manager
  • Ensure all IT related issues are logged into the ticket system
  • Ensure detected issues are responded to and logged within 15 minutes of being flagged by the monitoring system
  • Ensure all customer problems are resolved within the SLA agreement times and no customer is left unable to work for longer than 1 hour
  • Maintain up-to-date customer files accurately and in a timely manner
  • Liaise with third party providers to ensure best possible service for customers
  • Reports as and when requested by Line Manager

Requirements and prospects

Desired skills

  • Computer literate
  • Good communicator
  • Organised

Personal qualities

  • Keen and with a genuine interest in IT and all forms of technology
  • Friendly
  • Reliable

Desired qualifications

  • Maths and English GCSE or equivalent desirable

Future prospects

All apprentices who successfully complete their apprenticeship are offered a full-time role with the company.


About the employer

IT support, cloud and web services from Microsoft Silver status IT support company Cultrix, providing 100% support to UK business requirements.

Employer

Cultrix Limited

Address

Kendray Business Centre

Thornton Road

Barnsley

S70 3NA

You must have JavaScript enabled to view a map of the location


Training

Training provider

SOLVEWAY LIMITED

Applications for this apprenticeship are being processed by SOLVEWAY LIMITED

Contact

Kailam Hall 01438 340121 kailamhall@solveway.co.uk

  • Level 3 Infrastructure Technician
  • MTA Networking Fundamentals
  • MTS Mobility and Devices Fundamentals
  • MTA Server Administration Fundamentals
  • MTA Software Development Fundamentals
  • CIW Internet Business Associate
  • Functional skills in English and maths if required

Apprenticeship standard

Infrastructure technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Dec 2021