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Administrator/Receptionist Apprentice Dr Parashchak, Dr Azad & Dr Ali

We need an administrator/Receptionist to join our busy practice team. The role is very public facing and you will be required to have contact with patients on a daily basis. The practice works at a very fast pace, but the role is very rewarding.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    M – 9:00am – 6:30pm T – 1:00pm – 6:30pm W – 1:00pm – 6:30pm T – 1:00pm – 6:30pm F – 1:00pm – 6:30pm

    Total hours per week: 27.50

  • Expected duration

    16 months

  • Possible start date

    01 Nov 2021

  • Date posted

    23 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The successful candidate will be required to perform general practice duties that include:

  • Issuing prescriptions
  • Processing test results and hospital letters
  • Booking/changing/cancelling appointments for patients
  • Writing letters to patients
  • Use of the GP clinical computer system
  • Answering the telephone and dealing with other Healthcare providers such as hospitals and District Nurses

You will work under direct supervision of the Reception Supervisor but will also be responsible to the Practice Manager and the GPs. You will be required to work as part of a team and at times, have deadlines to meet and targets to achieve.

Requirements and prospects

Desired skills

  • Good verbal communication, listening skills and confidence in using the telephone
  • Able to follow instructions and to organise yourself to complete tasks fully and on time
  • Strong interpersonal skills, with a real empathy for people and a desire to help them

Personal qualities

  • Be able to conduct yourself well in different and often difficult situations, although customer service training will be given
  • Good at prioritising tasks
  • A team player

Desired qualifications

  • Good grades in GCSE’s along with a familiarity with IT. Common sense and dedication are the most important qualifications requested and a willingness to learn

Future prospects

  • Following a successful apprenticeship, we hope to offer a permanent contract with the practice

Things to consider

We have 5 GPs, 2 Practice Nurses, 3 Healthcare Assistants and a large back office team of administrators, Secretaries and Receptionists. We also house outreach clinics for many services provided by the hospitals. We provide blouses/shirts for you to wear as a uniform and ask that you provide your own black trousers/skirts. Holiday entitlement is 4 weeks plus statutory Bank Holidays. We are in an ideal position for travel from Rochdale, Bury, Middleton and beyond as we are in the center of Heywood next to the main bus terminus.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

We are a small friendly GP Medical Centre practice ideally situated in the centre of Heywood. We strive to deliver high standard quality health services for our patients across the borough. 


Dr Parashchak, Dr Azad & Dr Ali


Longford Street Medical Centre

Longford Street


OL10 4NH

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Training provider


Applications for this apprenticeship are being processed by Bury College

  • Customer Service Level 2 Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021