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Customer Service / Legal Debt Recovery Administration Apprentice Goldsmith Bowers Ltd

Goldsmith Bowers Solicitors are looking for a Customer Service / Legal Debt Recovery Administration Apprentice to work in our Bradford city centre office. The apprentice will learn all aspects of customer service /office administration duties with an emphasis on the legal debt recovery business.

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Closing date: 22 May 2022

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    23 May 2022

  • Date posted

    23 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001702902

  • Positions

    1 available

Goldsmith Bowers Solicitors are looking for a Customer Service / Legal Debt Recovery Administration Apprentice to work in our Bradford city centre office. The apprentice will learn all aspects of Customer Service and office administration duties with an emphasis on the legal debt recovery business.

The apprentice will work with and assist a Senior Legal & Enforcement Litigation Executive who is responsible for collecting money through legal processes for high profile commercial clients.

The Apprentice will learn all aspects of the debt recovery role and assist with administration tasks. 

The right candidate after training and once confident will assist with:

  • Writing legal letters
  • Making collection telephone calls
  • Issuing legal proceedings and enforcement action 

It is hoped that an apprentice will progress to the role of assistant legal and enforcement officer following completion of the apprenticeship.

Requirements and prospects

Desired skills

  • Excellent time management skills
  • Good telephone manner
  • Confident in written and verbal communication skills
  • Good knowledge of social media and IT are preferable

Personal qualities

Personable individual with drive to succeed and the patience to take the time to learn the skills required to complete the job in an efficient manner.

  • Confident communicator
  • Accurate high levels of numeracy
  • Punctual
  • Friendly
  • Outgoing personality
  • Keen to learn new skills
  • Ability to show initiative
  • Ability to work as part of a team and also on their own
  • Interest in the law

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

GCSE at grades C/4 or above (or equivalent) in ICT is preferred.

Future prospects

The business had ambitions to grow rapidly and intend to create a long-term talent pool and staff recruitment policy from apprentices. Prospects to progress are very good and there may also be opportunities in the IT and digital marketing departments.

Things to consider

The individual needs to be aware that initially there will be a number of repeated and mundane tasks that will have to be completed in order to gain knowledge and confidence in the role, however once competent and trusted the individual will be given more responsibility and the opportunity to assist with legal work.

Please note that interviews may take place before the vacancy close date and the successful candidate may start before the advertised start date. Please apply early.

Please check you travel to the company.

About the employer

Goldsmith Bowers Solicitors is based in the bustling and vibrant business community of Little Germany in the heart of Bradford City Centre. We are a niche solicitors practice and our team consist of experienced lawyers specialising in debt collection, commercial litigation, insolvency, and company commercial.

Employer

Goldsmith Bowers Ltd

Address

9

Peckover Street

Bradford

BD1 5BD

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Training

Training provider

LEARNING INNOVATIONS TRAINING TEAM LIMITED

Applications for this apprenticeship are being processed by Learning Innovations Training Team Limited

Contact

Steve Marshall 0791 872 3685 smarshall@learninginnovations.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Company in-house training supported by a trained team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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