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GP Surgery – Customer Service Apprentice (Reception) Westgate Surgery

If you want to work in a busy Customer Service role with lots of variation and have good people skills, then this is the role for you. Working within Westgate Surgery is the ideal apprenticeship to gain excellent Customer Service and administration skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Days/times to be agreed but may be between 08:00 to 18:30 Monday to Friday. To include 6 hours study time.

    Total hours per week: 32.00

  • Expected duration

    1 years

  • Possible start date

    07 Feb 2022

  • Date posted

    22 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

These are interesting roles for someone want to begin a career in health care, customer service or administration.

Your role will include:

  • Passing messages in a timely manner
  • Using electronic clinical systems
  • Photocopying
  • Support patients accessing health care 
  • Support Management and staff
  • General administration and office support

Requirements and prospects

Desired skills

  • Computer literate
  • Focussed approach to work
  • Enthusiastic
  • Able to work as part of a team
  • Able to work on own initiative
  • Good communication skills
  • Ability to maintain confidentiality is crucial

Personal qualities

  • Reliable
  • Polite
  • Approachable
  • Punctual
  • Focussed
  • Articulate and presentable
  • Good attention to detail

Desired qualifications

  • GCSE grades 9-4 (A* to C) in maths and English or equivalent qualifications in these subjects

Future prospects

  • Potential for full-time employment for the right candidate
  • Many employers retain apprentices in full/part-time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and develop professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider


If you do not meet the criteria for this position, your application will not be considered.

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check:
You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

Travel Information:
Both Thanet loop buses and railway are fairly close to the surgery and could be used for travel. 

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

Westgate Surgery is a GP practice serving the population of Westgate.

We have 5 doctors and 4 nurses and provide a range of medical services to the local residents.


Westgate Surgery



Westgate Bay Avenue



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Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

  • Level 2 Customer service practitioner apprenticeship standard

On the job training with the employer whilst working towards the Apprenticeship Standard.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022